Well I have made several call too AT&T trying to convert my online order from the 16GB to the 32GB seems that this is impossible. just doesn't seem it should be that difficult before a Item is shipped. I am told once a order is sent to the warehouse which takes 15 min they say there is no order canceling. any other company I have worked with it's not that difficult. Seems AT&T needs to works on customer polices according to the supervisor this is the best way to get what I want. 1. Wait for the 16GB white to arrive hopefully the 19th cost $199 2. Take phone to AT&T store return it buy the 32 GB Black if they have it in stock. $299 3. AT&T store sends it back to the warehouse and after about two weeks I get my $199 back.