Charged for the educational gift card

Discussion in 'MacBook Air' started by 7LSeven, Jun 14, 2012.

  1. 7LSeven macrumors newbie

    Joined:
    Jun 14, 2012
    Location:
    Los Angeles
    #1
    Just a heads up. I ordered a BTO 11" MBA on Monday and was charged $100 for the "free" educational gift card promotion. It took two calls to Apple to sort it out. The first time they claimed that the $100 was taken off the subtotal for the computer, I didn't have the numbers in front of me so I accepted this. I then went to the online store and configured the MBA on both the normal and edu store and it turns out that I was indeed charged $100 for the card. The second call to Apple resulted in them making the same argument, after pointing out that the normal price was $1649, the edu price before putting it in the cart was $1544, and if the $100 was already taken off, that meant that the edu discount was only $5. The CSR finally agreed, and escalated it to a "high level manager" and after 10 minutes on hold was told that I shouldn't have been charged and will be credited the $100.

    I'm sure it was just a software error with the store but please check your invoice! I can't be the only one.
     
  2. SDub90 macrumors 6502a

    Joined:
    Nov 9, 2009
    Location:
    Long Island
    #2
    I remember when I was pricing things out on Monday that there was a message across the top stating something alongs the lines of the credit not being applied and to call apple to complete the order.
     
  3. xkmxkmxlmx macrumors 6502a

    xkmxkmxlmx

    Joined:
    Apr 28, 2011
    #3
    Mine was charged as well, but I still haven't been charged for the MBA. Once it receive everything, I will see how much they charged me and contact them if I need to.
     
  4. dyn macrumors 68030

    Joined:
    Aug 8, 2009
    Location:
    .nl
    #4
    I've seen something like that as well but...the total price was the exact same price as the MacBook Air configuration I picked. When I remove the gift card the total price does not change. In other words: it really is free even though it shows up in the cart for a certain amount of money.
     
  5. 7LSeven thread starter macrumors newbie

    Joined:
    Jun 14, 2012
    Location:
    Los Angeles
    #5
    I didn't fuss over it immediately either, thinking that it might just be an unusual way of invoicing and so I waited until it showed up on my credit card statement, and it was indeed actually charged to the card, confirmed by the Apple rep.
     
  6. saleemyas3 macrumors regular

    Joined:
    Jun 1, 2012
    #6
    The gift card isnt even in my invoice. I need them to send it out to me
     
  7. TheWelshBoyo macrumors 6502

    Joined:
    Dec 14, 2008
    Location:
    Cardiff, Wales
    #7
    Same thing happened to us. Just had to call the Apple Store and they sorted it out for us :)
    Picked up a new MacBook Air yesterday. Loving it so far - my first Mac! It's so powerful too.
     

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