Late last night, I got three email receipts for iTunes purchases of $40+ each. I didn't make those purchases. I couldn't figure it out at first, but then I realized I lost my iPod Touch last week, and someone must have made purchases that way. BTW, when I tried to log into the iTunes store today, it was disabled, so whoever tried again. I immediately changed the password and emailed iTunes support. Today I called Apple and spoke to someone who spoke to her supervisor and so on, said I'd be contacted by email.
I've since gotten an email from iTunes saying after much blah blah blah that they're very sorry they can do nothing for me. Apparently my only recourse is to dispute the charges through my credit card. This was a response to my email; I haven't gotten a response to my phone inquiry, but now I'm not sure to expect one.
Grr..., clearly I'm pissed, both at the theft, and at the fact that Apple is so far completely unwilling to help in the matter. I know fraud is a real issue, but then they do too. I can't be the first person this has happened to, and they should have a way of dealing with a customer with a problem other than saying "not our problem." Has anyone else had a similar issue, or have advice on how to go about dealing with it?
I've since gotten an email from iTunes saying after much blah blah blah that they're very sorry they can do nothing for me. Apparently my only recourse is to dispute the charges through my credit card. This was a response to my email; I haven't gotten a response to my phone inquiry, but now I'm not sure to expect one.
Grr..., clearly I'm pissed, both at the theft, and at the fact that Apple is so far completely unwilling to help in the matter. I know fraud is a real issue, but then they do too. I can't be the first person this has happened to, and they should have a way of dealing with a customer with a problem other than saying "not our problem." Has anyone else had a similar issue, or have advice on how to go about dealing with it?
