Hey guys, just got an email saying they flagged my preorder charge as fraud. I was the lucky few that got in 5 minutes before 12:01AM and now the charge is being declined. Will Verizon cancel my preorder? I am worried and pissed at Chase.
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Chase flagged Verizon order as Fraud!
- Thread starter trdsol23
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I have had this problem before. Usually, they try the card again later, or contact you to let you know there was a problem. Didn't delay my order, so hopefully, you will be alright.
I have Chase and contacted them about the pending charge. They said nothing was showing up, so I am a little worried.
I have Chase and contacted them about the pending charge. They said nothing was showing up, so I am a little worried.
JonathanK81
macrumors 6502a
Chase sent me the email asking to confirm the charge - which I did with he click of a button. All is well...atleast with that ONE order for me.
This happened to me once. Their advice - call them in advance and let them know you'll be making a big purchase thru Apple.
JonathanK81
macrumors 6502a
Let's say I didn't get my Gold 5S till a month later....even though I ordered 5 minutes BEFORE Midnight via AT&T.
Okay so called chase and they said the charge went through and they didn't decline it but they just wanted to confirm with me. Let's hope that is the case because I'll be pissed if Verizon cancels my order. I'll be sure to call in advance next time so they can expect the charge.
When your credit card failed they probably cancelled your order. This happened to me on AT&T. I ended up walking in two weeks after launch (this was the 4s).
Just spoke with Verizon and they said my order was completely fine and to expect it on the 19th! If anyone else has the same issue, call their internet sales department at: 1-866-338-7390. I was on hold for 40 minutes but it was well worth it. I can sleep now!
iwayne
macrumors 6502
Same nonsense happened to me. So pissed right now. My wife's phone went through on the same card but mine says pending payment as payment was declined. Worst part is says go to the apple store to fix and their stupid site is still down.
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I called chase & they say oh just repurchase it. WTF!!!! Then the customer service rep hung up on me. ��������
As soon as that happened God must have looked out for me because all of a sudden I was able to get into the Apple website and reprocess the payment. Phew������
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I called chase & they say oh just repurchase it. WTF!!!! Then the customer service rep hung up on me. ��������
As soon as that happened God must have looked out for me because all of a sudden I was able to get into the Apple website and reprocess the payment. Phew������
Tyler23
macrumors 603
Same thing happened to me this morning. I ordered iphone6 at midnight and got confirmation email immediately. About 40 min later, I got a fraud alert email from chase asking me to call 800 454 9078. I was suspicious of that number, so I contacted chase directly, and the rep said they will call me back after reviewing my account today. But there was no callback until now and nothing came up on my credit card account. I just called them again, the rep kept saying just wait for a call from them. I called verizon to confirm my order and explained the situation. The verizon rep said it happens a lot, so there is nothing to worry about, and also they will contact me if there's any problem in my order. But I'm still worried... Anyone who ordered thru verizon website? The charges appeared on your card account?
applegeek97
macrumors 6502a
This happened to me as well with my Chase debit card
I contacted AT&T and they said nothing about the preorder affected it. Thank God.
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Weren't most of the gold 5S is delayed a month?
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Weren't most of the gold 5S is delayed a month?
JonathanK81
macrumors 6502a
Not if you ordered it quick enough, which I knew I did. I couldn't deal with AT&T till the morning. Then of course they botched it that new order as well. I didn't have a GOOD order made till well after noon Pacific Time. Didn't get the Gold 5S till near the end of October.