chatted with a apple store guy

Discussion in 'iPod touch' started by tonywalker23, Sep 18, 2007.

  1. tonywalker23 macrumors regular

    Joined:
    Dec 21, 2003
    Location:
    SC
    #1
    maybe this kinda thing has been posted before but i was amazed at the comment i got from this guy:

    (I CANT BELIVE IT! I COPIED THE CHAT TO PASTE IT HERE BUT COPIED SOMETHING ELSE, UGGHH!)

    oh well, i asked him about being charged the 10% fee if i returned a bad unit with all the problems going on and he said i could return a product with no fee if it was due to a problem.

    then he said he wasnt aware of any problems with the ipod touch since no one in public has them yet, to which i replied "ok, thanks :)"
     
  2. squeeks macrumors 68040

    squeeks

    Joined:
    Jun 19, 2007
    Location:
    Florida
    #2
    lol, just like i called the apple store here right after the new ipod announcements and they said they know nothing about any new ipod
     
  3. parrotheadmjb macrumors 6502

    Joined:
    Mar 4, 2007
    #3
    their representatives are very uninformed, i contacted one before i bought my iPod touch, about wireless security which they told me it didn't support after they confirmed with their supervisor that it even had wifi. But I am certain that Steve knows about the problems with our screens.
     
  4. aidanpendragon macrumors 6502a

    Joined:
    Jul 26, 2005
    #4
    Most of the stores I called (and this was late last week) either knew instantly, or hesitated, checked in the back, and came back & said "oh, we do have them." If it's close, I'd go in person and bug them. Are you in a major metro area? They may be distributing to bigger cities first.
     
  5. Rube macrumors member

    Joined:
    Sep 14, 2007
    #5
    They need to get rid of the name "Genius". I propose, "adequately informed".

    The one I dealt with definitely had an attitude issue as if he was talking down to me. Maybe it was just the one I spoke with. Granting the name "Genious" should be reserved for the top 1 percent.
     
  6. thirdeyeopen666 macrumors 6502

    thirdeyeopen666

    Joined:
    Sep 16, 2007
    #6
    Must be your first Genius visit. Out of the 20 or so I've met with, literally one of them was knowledgable and friendly. Some of the things I've heard come out of "Genius'" mouths are just absolutely unbelievable.
     
  7. astrostu macrumors 6502

    Joined:
    Feb 15, 2007
    #7
    I agree with you and blairb666. Some "Genius"es are great. But most lack the knowledge that I'd bet >50% of folks on these forums have.
     
  8. madmaxmedia macrumors 68030

    Joined:
    Dec 17, 2003
    Location:
    Los Angeles, CA
    #8
    Well, instead of surfing MR they are working at the Apple store, so they don't always have the lastest information- ;)
     
  9. rorschach macrumors 68020

    rorschach

    Joined:
    Jul 27, 2003
    #9
    One time I was sitting at the Genius Bar while they took my computer to the back to check it, or whatever...and the guy next to me was having problems with his DVD drive and showed him the problem using a DVD he'd brought, and the Genius told him that it must be a bootleg DVD got off the street, and that Apple doesn't support any problems that arise from trying to use that.
     
  10. TheMotif macrumors member

    Joined:
    Feb 7, 2007
    #10
    Yeah, I've talked to my local Apple Store and Best Buys and they play dumb when it comes to screen problems.
     
  11. thirdeyeopen666 macrumors 6502

    thirdeyeopen666

    Joined:
    Sep 16, 2007
    #11
    This isn't a Genius story but an Apple Store story nonetheless. When I went to pick up my touch, a guy was returning a shrink-wrapped iPhone. The Apple employee told him he didn't want to return it because "the warranty starts ticking as soon as I scan the UPC when you buy it, and now they'll have to destroy the unit." I find myself constantly having to tell people the truth about things after they've spoken with a Genius or a regular employee. Meanwhile, I've been using Apple computers since Apple IIc came out and can't seem to get a job at one of their retail stores. Its like they only want the dumbest mac-fanatics, none who actually know the intricacies of their products and how to use them.

    I once heard a Genius tell someone that the customer's "Unix was broken," so they'd have to replace his logic board. They just don't get it. I sometimes wish Jobs was standing next to me when I hear some of the more incredulous crap come out of these peoples' mouths.
     
  12. Roessnakhan macrumors 68040

    Roessnakhan

    Joined:
    Sep 16, 2007
    Location:
    ABQ
    #12
    Wirelessly posted (Mozilla/5.0 (iPod; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/3A100a Safari/419.3)

    The only reasons I have had succuessful Genius Bar trips was because I was smarter than them and knew exactly what the problem was beforehand. I have had them try to give me the run-around before but I just tell them they're wrong. :p
     

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