cheap tech service at apple (too bad apple care wasn't *that* cheap)

Discussion in 'Mac Pro' started by aflacco, Sep 4, 2006.

  1. aflacco macrumors newbie

    Sep 4, 2006
    After more than two years and half entusiast of my PB15"... it happens you to change your mind.

    It was a long time I wanted to send it to apple because of a couple of REALLY silly problems: keyboard not installed correctly by previous apple center reparation (a row of keys not perfectly retro-illuminated) and monitor motion doing creacking noise.

    Backupped everything, turned it off, put in the box.

    It calls me today an apple responsible, saying that the problem with my PB is that the motherboard is fried due to evidence of water splilled on it; that my apple care is over because EVERY other problem can be caused by that AND that would be 1000Euros for replacing defective MB.

    Imagine how astonished I could be:
    1. I NEVER splilled water on it
    2. how could, if any, a spillage of water NOT sufficient to kill any part of the computer (everything was working ok) affect monitor movement, keyboard retroillumination and so on
    3. Invalidate 350f***ing bucks of apple care?

    The best had only to come: "have you tested the motherboard, or looked at ANY other thing?"

    "of course not!"

    no? No?? NO?? How funny, technician at apple are trying to replace a defective piece they didn't even test, they are trying to sell me a thousand bucks of stuff I do not need without explaining me why, they can invalidate my warranty without bothering to check how important was the damage, and how could it affect the computer?

    Anyhow, I couldn't speak to the technician, they did not let me, discuss with someone who knew what he was talking about: all I got was to have my laptop back with its original mobo in it; hoping the damage didn't happened during the transport...

    Letting me with the idea that I won't thrust apple tech service *that much* in future times...
  2. Queso macrumors G4

    Mar 4, 2006
    Sometimes AppeCare are like that, with their first reaction being to blame the customer. When my first iPod mini died, they accused me of water damage before I'd even sent it off. I asked them how they knew that when they'd never even set eyes on it and asked to speak to a supervisor.

    It helps if you have an Apple Store nearby to remove the possibility of damage in transit, but not everyone has that luxury.
  3. GaseousPlatypus macrumors member

    Jul 8, 2004
    Isn't AppleCare there to protect you (for $300-400) in case there is $1000 worth of defective parts in your computer? If it doesn't cover you over and above the cost of AppleCare, then what the hell's the point in buying it?
  4. Queso macrumors G4

    Mar 4, 2006
    Defective parts yes. However in this case AppleCare are accusing aflacco of having accidentally damaged the computer himself/herself, in which case household insurance should pay for a replacement unit rather than Apple provide a repair.
  5. AvSRoCkCO1067 macrumors 65816


    Sep 6, 2005
    Well - if someone did spill water on their computer and ruin it, AppleCare certainly wouldn't replace it...

    EDIT : beaten by dynamicv :(

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