Check Mark Instead Displaying Question Mark

[dotdotdot]

In any open file dialog, when I click on the folder name to get a list of directories, the check mark that is usually present has been replaced by a question mark (see attached images). What does this mean and how do I fix it?

 

[bcave098]

Sounds like it could be a font cache issue. Try starting in Safe Mode and then back to normal and see if that fixes it.

 

[dotdotdot]

Sounds like it could be a font cache issue. Try starting in Safe Mode and then back to normal and see if that fixes it.

Oddly, when I started in safe mode the issue was fixed but when I restarted the computer (normal boot up) the issue persisted...

 

[bcave098]

Oddly, when I started in safe mode the issue was fixed but when I restarted the computer (normal boot up) the issue persisted...

If an issue is resolved in Safe Mode, it suggests that it's something installed on the computer that starts with the OS causing the problem. Check your login items and ~/Library/LaunchAgents and LaunchAgents, StartupItems, and LaunchDaemons in /Library.

You can also run EtreCheck and give the output here.

 

[dotdotdot]

How does this look?

(Unrelated: EtreCheck has PDF Expert in Red, which also somehow made my 2016 MacBook Pro CPU go up to 100 degrees C !!! - not sure this is normal/good...)


EtreCheck version: 3.1.3 (337)

Report generated 2016-11-27 18:44:04

Download EtreCheck from https://etrecheck.com

Runtime 1:43

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: No problem - just checking



Hardware Information: ⓘ

MacBook Pro (15-inch, Late 2016)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,3

1 2.9 GHz Intel Core i7 (i7-6920HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 8


Video Information: ⓘ

Intel HD Graphics 530

AMD Radeon Pro 460 - VRAM: 4096 MB

Color LCD 3840 x 2400

EQ276WN 2560 x 1440 @ 59 Hz


System Software: ⓘ

macOS Sierra 10.12.2 (16C48b) - Time since boot: less than an hour


Disk Information: ⓘ

APPLE SSD SM1024L disk0 : (1 TB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 315 MB

Macintosh HD (disk0s2) / [Startup]: 792.34 GB (360.86 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Windows 10 (disk0s4) /Volumes/Windows 10 : 199.25 GB (90.51 GB free)


USB Information: ⓘ

Apple Inc. iBridge

VIA Labs, Inc. USB2.0 Hub

Logitech USB Receiver

VIA Labs, Inc. USB2.0 Hub

VIA Labs, Inc. USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

Seagate Expansion Desk

Seagate Expansion Desk


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.7 - SDK 10.11 - 2016-11-23) [Support]

[loaded] com.logitech.manager.kernel.driver (6.32.1 - SDK 10.8 - 2016-11-23) [Support]

[not loaded] com.mice.driver.Wireless360Controller (1.0.0d15 - SDK 10.10 - 2016-11-23) [Support]

[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d15 - SDK 10.10 - 2016-11-23) [Support]

[loaded] com.orderedbytes.driver.ControllerMateFamily (4.6.0 - SDK 10.6 - 2016-11-23) [Support]



/Library/Extensions/ControllerMate.kext/Contents/PlugIns

[loaded] com.orderedbytes.driver.CMUSBDevices (4.6.0 - SDK 10.6 - 2014-09-05) [Support]

[not loaded] com.orderedbytes.driver.CMUSBKeyboard (1.0 - SDK 10.6 - 2014-09-05) [Support]

[not loaded] com.orderedbytes.driver.CMUSBPointer (1.0 - SDK 10.6 - 2014-09-05) [Support]



/System/Library/Extensions

[not loaded] com.mice.driver.Xbox360Controller (1.0.0d15 - SDK 10.10 - 2016-11-23) [Support]

[not loaded] org.dungeon.driver.SATSMARTDriver (0.8 - SDK 10.6 - 2016-11-23) [Support]



System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 172 Apple tasks

[running] 101 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 40 Apple tasks

[loaded] 162 Apple tasks

[running] 112 Apple tasks


Launch Agents: ⓘ

[running] at.obdev.LittleSnitchUIAgent.plist (2016-09-15) [Support]

[running] com.bitdefender.antivirusformac.plist (2016-10-16) [Support]

[running] com.bjango.istatmenusagent.plist (2016-11-23) [Support]

[running] com.bjango.istatmenusnotifications.plist (2016-11-23) [Support]

[running] com.bjango.istatmenusstatus.plist (2016-11-23) [Support]

[loaded] com.google.keystone.agent.plist (2016-08-24) [Support]

[running] com.logitech.manager.daemon.plist (2016-11-17) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-11-10) [Support]

[running] com.orderedbytes.ControllerMateHelper.plist (2014-11-07) [Support]

[running] com.pharos.notify.plist (2016-10-06) [Support]

[loaded] com.pharos.popup.plist (2016-10-06) [Support]


Launch Daemons: ⓘ

[running] at.obdev.littlesnitchd.plist (2016-09-15) [Support]

[loaded] com.adobe.fpsaud.plist (2016-10-25) [Support]

[running] com.backblaze.bzserv.plist (2016-11-17) [Support]

[loaded] com.bitdefender.AuthHelperTool.plist (2016-10-16) [Support]

[not loaded] com.bitdefender.agent.plist [Support]

[loaded] com.bitdefender.upgrade.plist (2016-10-04) [Support]

[running] com.bjango.istatmenusdaemon.plist (2016-11-23) [Support]

[loaded] com.bresink.system.privilegedhelper-ts5.plist (2016-11-23) [Support]

[loaded] com.bresink.system.privilegedhelper-tts.plist (2014-10-20) [Support]

[loaded] com.bresink.system.securityagent3a.plist (2014-04-21) [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper7.plist (2016-11-27) [Support]

[loaded] com.extegrity.NoInternetDuringExam.plist (2016-11-21) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-11-19) [Support]

[running] com.mice.360Daemon.plist (2016-01-29) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2016-11-17) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-09-22) [Support]

[running] com.pharos.psnotifyd.plist (2016-10-06) [Support]

[loaded] com.surteesstudios.Bartender.BartenderInstallHelper.plist (2016-06-07) [Support]


User Launch Agents: ⓘ

[running] com.backblaze.bzbmenu.plist (2016-11-27) [Support]

[running] com.coppertino.VoxHelper.plist (2016-01-31) [Support]

[loaded] com.facebook.videochat.[redacted].plist (2016-11-05)

[loaded] com.pia.pia_manager.plist (2016-11-11)

[loaded] com.sheepsystems.Synkmark.AA1932D7-1BFD-43E1-964F-A167EF438620.000.000.plist (2016-11-26) [Support]

[loaded] com.sheepsystems.Synkmark.AA1932D7-1BFD-43E1-964F-A167EF438620.000.001.plist (2016-11-26) [Support]

[loaded] com.sheepsystems.Synkmark.AA1932D7-1BFD-43E1-964F-A167EF438620.000.002.plist (2016-11-26) [Support]

[loaded] com.sheepsystems.Synkmark.AA1932D7-1BFD-43E1-964F-A167EF438620.001.000.plist (2016-11-26) [Support]

[loaded] com.sheepsystems.Synkmark.AA1932D7-1BFD-43E1-964F-A167EF438620.001.001.plist (2016-11-26) [Support]

[not loaded] com.tidal.desktop.plist (2016-11-27) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-11-26) [Support]


User Login Items: ⓘ

Bartender 2 Application (2016-09-15)

(/Applications/Bartender 2.app)

iTunesHelper Application (2016-11-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Flux Application (2016-08-24)

(/Applications/Flux.app)

Dropbox Application (2016-11-11)

(/Applications/Dropbox.app)

BetterTouchTool Application (2016-10-29)

(/Applications/BetterTouchTool.app)

unDock Application (2014-12-08)

(/Applications/unDock.app)

Spectacle Application (2016-09-13)

(/Applications/Spectacle.app)

Path Finder Application (2016-11-07)

(/Applications/Path Finder.app)


Internet Plug-ins: ⓘ

VLC Plugin: 2.2.4 (2016-06-02) [Support]

FlashPlayer-10.6: 23.0.0.207 - SDK 10.9 (2016-11-27) [Support]

QuickTime Plugin: 7.7.3 (2016-11-23)

Flash Player: 23.0.0.207 - SDK 10.9 (2016-11-27) [Support]

AdobePDFViewer: 10.1.1 (2016-11-23) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

SharePointBrowserPlugin: 14.5.2 - SDK 10.6 (2015-07-02) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.40416.0 - SDK 10.6 (2016-01-31) [Support]

DirectorShockwave: 11.6.8r638 (2012-12-12) [Support]

JavaAppletPlugin: Java 8 Update 111 build 14 (2016-11-10) Check version



Safari Extensions: ⓘ

Wipr - Giorgio Calderolla - http://giorgiocalderolla.com/ (2016-06-23)

Reddit Enhancement Suite - Steve Sobel - http://redditenhancementsuite.com/ (2016-11-18)

Adguard AdBlocker - adguard - http://adguard.com (2016-10-07)

TinEye - TinEye - https://tineye.com (2016-06-22)

SPOI Options - SPOI - https://spoi.com/options/ (2016-06-07)

Turn Off the Lights - Stefan vd - http://www.turnoffthelights.com (2015-08-18)

NoMoreiTunes - Florian Pichler - http://nomoreitunes.einserver.de/ (2012-10-16)

1Password - AgileBits - https://agilebits.com/onepassword (2016-10-23)

Tampermonkey - Jan Biniok - http://tampermonkey.net (2016-11-18)

Open in Chrome - Luke Hagan (2015-01-04)

JS Blocker 5 - Travis Roman - http://jsblocker.toggleable.com/ (2016-09-29)

Media Center - Marc Hoyois - http://hoyois.github.com/safariextensions/mediacenter/ (2016-06-22)


Audio Plug-ins: ⓘ

DVCPROHDAudio: 1.3.2 (2012-06-07)

BartenderAudioPlugIn: 1.0.0 - SDK 10.10 (2015-12-01) [Support]



3rd Party Preference Panes: ⓘ

Backblaze Backup (2016-11-17) [Support]

Flash Player (2016-10-25) [Support]

Java (2016-11-10) [Support]

Logi Options Launcher (2016-11-17) [Support]

VOX Preferences (2016-01-31) [Support]

XBox 360 Controllers (2016-01-25) [Support]


Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 792.34 GB Disk used: 431.48 GB

Destinations:

Backup [Local]

Total size: 4.00 TB

Total number of backups: 58

Oldest backup: 1/31/16, 11:13 PM

Last backup: 11/23/16, 2:05 PM

Size of backup disk: Excellent

Backup size 4.00 TB > (Disk size 792.34 GB X 3)


Top Processes by CPU: ⓘ

8% WindowServer

4% bzfilelist

3% kernel_task

2% fontd

2% backupd


Top Processes by Memory: ⓘ

3.98 GB PDF Expert

1.58 GB kernel_task

1.23 GB Google Chrome Helper(15)

721 MB mdworker(29)

573 MB MTLCompilerService(24)


Virtual Memory Information: ⓘ

6.01 GB Available RAM

567 MB Free RAM

9.99 GB Used RAM

5.45 GB Cached files

92 MB Swap Used


Diagnostics Information: ⓘ

Nov 27, 2016, 06:24:06 PM /Library/Logs/DiagnosticReports/Preview_2016-11-27-182406_[redacted].hang

/Applications/Preview.app/Contents/MacOS/Preview

Nov 27, 2016, 06:19:20 PM /Library/Logs/DiagnosticReports/PDF Expert_2016-11-27-181920_[redacted].cpu_resource.diag [Details]

/Applications/PDF Expert.app/Contents/MacOS/PDF Expert

Nov 27, 2016, 05:58:46 PM Self test - passed

Nov 27, 2016, 05:52:38 PM /Library/Logs/DiagnosticReports/ControlStrip_2016-11-27-175238_[redacted].crash

com.apple.controlstrip - /System/Library/CoreServices/ControlStrip.app/Contents/MacOS/ControlStrip

Nov 26, 2016, 07:54:05 PM /Library/Logs/DiagnosticReports/Microsoft Word_2016-11-26-195405_[redacted].hang

/Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Nov 26, 2016, 07:54:03 PM ~/Library/Logs/DiagnosticReports/com.apple.appkit.xpc.openAndSavePanelService_2016-11-26-195403_[redacted].crash

/System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/com.apple.appkit.xpc.openAndSavePanelService.xpc/Contents/MacOS/com.apple.appkit.xpc.openAndSavePanelService

Nov 26, 2016, 07:11:21 AM ~/Library/Logs/DiagnosticReports/crashreporter_2016-11-26-071121_[redacted].crash

org.mozilla.crashreporter - /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/MacOS/crashreporter

Nov 26, 2016, 03:11:19 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-11-26-031119_[redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Nov 26, 2016, 01:08:24 AM /Library/Logs/DiagnosticReports/BDLDaemon_2016-11-26-010824_[redacted].cpu_resource.diag [Details]

/Library/Bitdefender/*/antivirus.bundle/BDLDaemon

Nov 25, 2016, 10:49:00 PM /Library/Logs/DiagnosticReports/ShooterGame_2016-11-25-224900_[redacted].cpu_resource.diag [Details]

/Users/[redacted]/Library/Application Support/Steam/*/ShooterGame.app/Contents/MacOS/ShooterGame

Nov 25, 2016, 05:41:06 PM ~/Library/Logs/DiagnosticReports/Photos_2016-11-25-174106_[redacted].crash

com.apple.Photos - /Applications/Photos.app/Contents/MacOS/Photos

Nov 23, 2016, 10:14:07 AM /Library/Logs/DiagnosticReports/Kernel_2016-11-23-101407_[redacted].panic [Details]

 

[bcave098]

I don't see anything specific that could cause this. There are quite a few third-party things installed, you can try removing them and restarting and gradually replace them until you find the one causing the issue. As well, I see you're on the beta, which could be causing the issue in and of itself.

 

[dotdotdot]

Thanks for your help - I decided to try resetting the Font Book to factory settings and that fixed it. Weirdly enough, each font in the deleted folder it made says that it is corrupt when I try to re-install it. so maybe that had something to do with it...

 

[bcave098]

Thanks for your help - I decided to try resetting the Font Book to factory settings and that fixed it. Weirdly enough, each font in the deleted folder it made says that it is corrupt when I try to re-install it. so maybe that had something to do with it...

Most likely. They may have been disabled in Safe Mode. Glad to hear it's back to normal!