However, if I received a package looking like that, I'd have refused it and have it returned to the sender. There would have been no way that I'd have accepted it. Just imagine if FedEx or the sender tried to blame it on you and you'd be stuck with a messed up MBP.
Thankfully you're covered. I hope your next one will be pristine.
I did not buy this from Apple. I got it used from an Ebay seller. It is possible the seller intentionally broke it before shipping but I highly doubt it from his feedbacks. Fedex would not have accepted a package with a hole in it anyway.