I was sent an email that my bill was ready to review online and when I reviewed it it had additional charges. No FAN discount. I called AT&T and was told part of my additional charges was the $36 activation fee. I told the rep that I was told that the activation fee would be waive, she checked and removed the $36 charge plus the tax. She then went on in telling me that they bill 1 month in advance and since the billing cycle was on the 12th and I got my IPhone on the 11th, I was being charge for one day, that I can understand. However, when I asked about the FAN discount she is now telling me it takes up to 2 months to see it on my bill and it is not proactive. She then states that the FAN discount only applies to the voice plan and not the data plan. I told her that is not what I was told at the store where I bought my phone. She stated the Apple is not allowing the discounts to be taken off the data plan. She asked if I wanted to speak to someone else and I said yes. I was on hold for about 20 minutes. I hung up and got another rep who told me the computers were down but could answer general questions. She also told me that the FAN discount does not apply to the data plan and if I was told it would, I needed to go back to the store and speak to them I asked to speak to a manager and she stated the same thing.
