After reading about a few cases of damaged iPads and experiencing the same myself, I decided to put this out there because it was hard for me to find information...
Well, I bought my iPad at best buy and I noticed after opening the box that my bezel was damage and the glass edges where chipped... I took it to the apple store and told they specifcally that i was not trying to return/exhcange but wanted warranty support. They agreed and even pointed out more damage than i found... This was out of the box damaged... So they are going to do a warranty exchange. They told me that when they receive stock to sell, they also receive stock for just this purpose. Since it is new, I will not be getting a refurb, but a new ipad
and getting it repaired is currently out of the question. I will have my replacement in the next few days.
I advise you to call apple or go to the apple store... DONT WAIT ANY LONGER! The more time you give them, the more it looks like you did it yourself, unless you can prove your time of ownership, time reporting it, and such... I waited past the weekend trying to let it go and accept that nothing is perfect. After a few people noticed it, I immediately called the apple store for an appointment. They made it for the next day.
Even though I bought it from Best Buy, I knew not to take it back to them. They were not going to have stock and then they would accuse me of the damage. I noticed it the first day, but after standing in line (#3) I was too tired that evening and slept in the next day. I did not do a full examination until Sunday night. I wasted time as I was trying to accept it and not be so anal like I usually am.
If you purchased it from another retailer... Good luck explaining to them as they will prob not do a thing about it. I read one case where this person was told bye the Apple Store to go back to Best Buy. This is why you contact apple for WARRANTY SUPPORT. This a manufacturer defect, not a return, exchange, or any other service.
Good Luck to anyone with similar issues. Attached are a couple of pictures.
Well, I bought my iPad at best buy and I noticed after opening the box that my bezel was damage and the glass edges where chipped... I took it to the apple store and told they specifcally that i was not trying to return/exhcange but wanted warranty support. They agreed and even pointed out more damage than i found... This was out of the box damaged... So they are going to do a warranty exchange. They told me that when they receive stock to sell, they also receive stock for just this purpose. Since it is new, I will not be getting a refurb, but a new ipad
and getting it repaired is currently out of the question. I will have my replacement in the next few days. I advise you to call apple or go to the apple store... DONT WAIT ANY LONGER! The more time you give them, the more it looks like you did it yourself, unless you can prove your time of ownership, time reporting it, and such... I waited past the weekend trying to let it go and accept that nothing is perfect. After a few people noticed it, I immediately called the apple store for an appointment. They made it for the next day.
Even though I bought it from Best Buy, I knew not to take it back to them. They were not going to have stock and then they would accuse me of the damage. I noticed it the first day, but after standing in line (#3) I was too tired that evening and slept in the next day. I did not do a full examination until Sunday night. I wasted time as I was trying to accept it and not be so anal like I usually am.
If you purchased it from another retailer... Good luck explaining to them as they will prob not do a thing about it. I read one case where this person was told bye the Apple Store to go back to Best Buy. This is why you contact apple for WARRANTY SUPPORT. This a manufacturer defect, not a return, exchange, or any other service.
Good Luck to anyone with similar issues. Attached are a couple of pictures.
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