Check Your Order Status on Apple.com Store - I was Double Billed!

[zippychimp]

So after wasting over 14 hours of my life yesterday (I am ashamed to admit), I finally "got through" the Apple.com ordering maze and successfully ordered an iphone 4 around 9:30pm last night. Several times prior to the successful order, I reached the end stages where they ask for your credit card security # and to confirm the order, only to get the "Oops! We're Sorry." screen.

Today I went into check on my "order status" and make sure it was in there and set for the 6/24 delivery. I was shocked to see 2 identical orders for the iphone 4 and black bumper case I ordered! They were about 30 minutes apart and had different order numbers. So - apparently one of the many, many times I was trying to complete my order and got the "Oops!" screen it must have actually executed and there was no way to know.

I did only receive 1 email from Apple confirming my purchase so unless I went into the online store and checked my order status, I never would have known.

Imagine how incensed I would have been if they had billed my credit card the "no contract" price ($699) for the 2nd iphone they had me ordering?!

I urge everyone to check their order status and make sure this does not happen to you!!

Apple really keeps finding new ways to botch this "pre-order" up. Didn't offer me any coupon or even an apology when I called Customer Service today to get the extra Iphone removed from my order status.

That 4G Sprint HTC is looking more ALOT more attractive after this experience.

 

[Tankfantry]

I'm still good as I checked it before work this morning. As for the Sprint HTC comment, good luck & god speed.

 

[pugnut]

Really "That 4G Sprint HTC is looking more ALOT more attractive after this experience" ? please go for it and leave the phone for someone else

 

[kas23]

I don't care if they triple bill me. I just want my phone shipped to me. Once it's physically in my hands, then I'll clear-up the billing issue.

 

[quagmire]

I checked my credit card statement, and I have 4 $1 authorization charges as pending charges( along with the $200 iPhone and $29 dock charges).

 

[Mark Booth]

Inaccurate thread title. You weren't double-billed (which implies you were billed twice for a SINGLE order). You ended up with two orders. And it's incredibly simple to cancel an order on Apple's web site without having to call customer service.

Mark

 

[KingFudd]

I bought two iphone 4's yesterday. I had 1 extra $215 charge making 3 total charges. My apple account shows I only preordered 2.

 

[zippychimp]

Inaccurate thread title. You weren't double-billed (which implies you were billed twice for a SINGLE order). You ended up with two orders. And it's incredibly simple to cancel an order on Apple's web site without having to call customer service.

Mark

Mark - not going to argue semantics but I feel I was double billed because only 1 time in the 14 hours of attempts was the order confirmed to go through. You are correct that I would have received 2 iphones - as well as been billed for 2 iphones. However, it was a single order. I also only received one confirmation email from Apple for a single order.

If I hadn't checked the order status I would never have discovered the mistake. Plus I would have been billed for something I didn't order.

Perhaps a better thread title would have been "Apple Incorrectly Double Ordered" instead of "Double Billed".

 

[rajbonham]

Because of similar Apple store errors last year, my friend somehow managed to pre-order 14 3GS phones. That made for a very interesting situation...