So I bought a 13" macbook pro last wednesday. On Friday I noticed a dead pixel on the right side of the screen. Now I am a bit ocd when it comes to screens, and I could not stop fixating on that single pixel, it drove me insane. I went online to find ways to possibly fix a dead pixel but nothing worked. I also read that Apple would not replace a screen if there were less than 4 (i think) dead/stuck pixels on the screen. Needless to say I was not happy and was about to the point where I had to do something. I read that I would have to pay a 10% restocking fee to return the laptop and then purchase a different one. At this point I just didn't care, I would pay the fee. I made a genius appointment and drove the hour or so out to my apple store. Told the genius what I wanted to do with returning it, and he told me that he would not only waive the restocking fee, but replace the laptop and included snow leopard for free. Not only that but this new mbp's battery is a lot better than my previous. I've never been so happy with a company, and after reading most of the negative posts here, I figured I would throw out something that was positive.