China consumers assosiation: Apple must make a reply about 6s’ abnormal shutdown within 10 days

[ndolebay]

Guys, if your iPhone 6s shut down at 20%-40% battery, you should complain to Consumers Association too, Apple must be responsible for this.

 

[TheRealAlex]

Guys, we should complain to Consumers Association too, Apple must be responsible for this.

So many iPhones shut down at 20%-40% battery.

The article says Within 10 Day. Or else

 

[ndolebay]

The article says Within 10 Day. Or else

The attached file is not an "article", it is an official letter.
On the second page, it indeed required Apple to reply within 10 days.
Or else, "Apple, see you on next 315（consumer rights day) show."
The show has great influence in China.

 

[Videomanmac]

Anyone have the full text translation?

 

[sams_]

So do you think Apple will run a replacement program??

 

[Applejuiced]

Weird, so is that a battery issue with the 6S models?

 

[silverblack]

So do you think Apple will run a replacement program??

Based on this 14-page thread, everyone that had problem of their phones shutting down started with iOS 10
https://forums.macrumors.com/threads/iphone-6s-turning-off-at-10-20.1954530/

It would seem logical that a software patch will resolve this problem.

 

[sams_]

^ Do you think this is even possible? They can't fix this at least from iOS 9.

 

[freepomme]

I know my iPhone shuts down early at 10-20 percent when it is about 30 degrees out.

 

[silverblack]

^ Do you think this is even possible? They can't fix this at least from iOS 9.

I thought there wasn't a problem with iOS 9. The issue coincides with upgrading the phones to iOS 10. May be I missed something from the thread above?

If you are having the same problem with iOS 9, it is possible that the apparently same symptom is originated by a different cause. You should probably contact Apple asap.

 

[ndolebay]

Rr

^ Do you think this is even possible? They can't fix this at least from iOS 9.

So we just **** posting here, saying: Apple won't fix it, forgive Apple please.

 

[addamas]

I was reading thread about Battery Life and for sure it's iOS 10 fault:

• some cables do not charge / sync on iOS 10 but when downgraded to 9 they does (like my 3$ leather 15 cm cable I use with powerbank)
• Few people had these problems AFTER they upgraded
• It was not cold outside and they had problems so can't be environment factor

Sum up - that's software based problem, they were digging in charging / voltage settings and for some people their batteries were wrongly controlled by iOS - causing "security" turn off.

 

[willmtaylor]

Rr


So we just ****posting here, saying: Apple won't fix it, forgive Apple please.

Why are you so hostile and combative? Relax and take a breath.
[doublepost=1479313193][/doublepost]

Guys, if your iPhone 6s shut down at 20%-40% battery, you should complain to Consumers Association too, Apple must be responsible for this.

Thanks for the Chinese text, by the way; it's really helpful.

 

[fiveainone]

Mine was shutting down 20-40%, especially when I use the camera. Had Apple replace the battery under AppleCare+, good as new. The old battery health was at 79% (Health, not charge - done through an app or diagnostics in settings through Apple support OTA or Genius Bar). Anything under 80% they would replace if you have AppleCare+.