We are regularly told to take more trouble over passwords, if we want to make them more secure. A recommended formula is to use (1) both capital and small letters, (2) numerals that are not in some obvious sequence such as 12345, &c. and (3) punctuation. In the last week, I have had occasion to attempt to put this into practice with 2 credit-card sites. Both of them rejected my proposed passwords until I eliminated the punctuation. I have just now used the formula to change my password for a 3rd website, this time with complete success. The website ? DeliaOnline.