Clarification on battery replacement

Discussion in 'iPhone' started by davidra, Dec 16, 2016.

  1. davidra macrumors 6502

    Oct 12, 2011
    My 6S has a serial number making it eligible for a battery replacement. However, I have not had an early shutdown problem. I called the local Apple shop (no Apple store close but they are certified) and they said I couldn't get the battery replaced unless I was having the problem. Fine, makes sense. Then all of a sudden today the web is crawling with stories about 6s exploding batteries, and it sounds like these are the same batteries discussed in the early shutdown problem. Will they still not replace them until it blows up or develops the early shutdown problem? Here's a link from today:
  2. AppleB macrumors 6502a


    Oct 18, 2011
    If possible you may want to contact Apple support directly to see what your options are as to sending it in.
    Those exploding stories have been floating around for a while. In my estimation the source of that yahoo article maybe suspect. I heard of the Australia case months ago but it may have been bogus.
  3. CTHarrryH macrumors 68000

    Jul 4, 2012
    Tell them it has the shut down problem.

    I did mine at an Apple store (setup via the Apple support site) - was never asked - online or at store if I actually had the problem. You can set up with authorized vendor via support site.
    I would think non-Apple stores would want to do since I assume they are paid by Apple.
  4. umzyi macrumors regular


    Apr 21, 2011
    I had no battery problem but my 6s is one of the eligible one. Therefore, I went to my local apple store and asked for a replacement. The genius asked me if I had any shutdowns? I told him i cant remember! he ran a diagnostic on his iPad and showed me 2 instances of unexpected shutdown.

    I suggest you go to an apple store and let them run a diagnostic check. If it still doesn't show up then you could wait for a few months since the replacement programme will be there for a while.

    you never'll never know if you phone ever switched off while it was charging or in your pocket except the genius's diagnostic check and tell you.

    All the best

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