Class Action Lawsuit Filed Over iPhone 4 Glass Breakage

[thegman1234]

That's not the issue.
The issue is that APPLE SAID the glass is 30x stronger and hyped it up to be revolutionary.
That puts the idea in people's heads that it's semi-rugged and they don't have to baby it like they did with previous phones.

I don't know how many times it has to be said. Probably 30 more times.

Right, but does consumer negligence apply as a defense for Apple's side of this case. I personally don't know because I don't know the legality behind it, but I still feel like consumer negligence should be a factor.

Nevertheless, as I stated in an earlier post, there are military specifications for electronic devices that are rugged, semi-rugged, or shock resistant (these do apply to consumer devices). Apple doesn't claim any of those specifications in their advertising, therefor they should not be held accountable for misleading advertising in my opinion. There are terms that describe glass such as "bullet-proof", "shatter-proof", and "safety glass" that have not been used in the advertising. These terms, in my opinion, would be misleading if used.

 

[Liberal]

For what it's worth:

Last weekend as I was getting out of the car, my iPhone, which was on my lap, slid off and onto the concrete, probably about 2-2.5 feet. It fell face up (luckily) but the back was cracked in one place. Cracked, but not shattered. Everything with the phone, save the crack on the back, was fine so I decided to make a Genius Bar appointment to see what I could do. Earlier this evening I went into the Apple Store and was just really upfront and honest with the guy and I was fully expecting to have to pay the full $29 to replace the back glass. However, to my delight, he replaced it with a new back free of charge.

So for those whose back glass is cracked, you may not have to pay to get it replaced.

 

[othernathan]

i remember when i got my first iPod. by the end of my first year at college, it was hard to see the information on the screen due to it's terrible design. truth be know, apple has a tendency to focus on package as much as product. however, durability never seems to perfect when it comes to any product. my iPod still worked perfectly, it just looked like garbage. I have noticed w/ my new iPod, the durability is insane. I have the latest version, the brushed metal and screen is prefect. I even quit using my case b/c the case got scratched up and noticed that after a while w/out the case i had no scratches on the iPod.
In this case, it really depends on the fall. I mean, sheesh... go to TJ Maxx and get a freaking case for three bucks. Boo-hoo if it doesn't slither into your pocket easier, what's worse a bulky case or a techno-colored iPhone disaster screen?

 

[SuzieDsouza]

I'd be sure to buy those rubbery exterior cases but I'd be even more careful not to drop my iPhone 4 three times in a row. There is no doubt that plastic will definitely survive a fall better than most glass. Still, most high-end device manufacturers would go with a material that isn't plastic. The plastic makes them feel junky. I also think that most manufacturers would think a consumer would definitely take better care of high-end device.

Apple will most likely have to go to carbon fiber on iPhones in the future. Apple could certainly use Lexan plastic for survivability, but it scratches so easily. Apple would have to devise some sort of thin outer glass coating for hardness. No way to win 100%. There'll always have to be some compromise.

Thanks
Gorilla Glass