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Class Action Lawsuit for rMBP w/ Image Retention

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Macdude2010

Macdude2010

macrumors 65816
Original poster
Mar 17, 2010
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The Apple Store
Hello everyone!
Today on 9to5mac, I saw a report that someone is suing over the image retention problem on the retina MacBook Pro, as I have now had several machines that have had this, I wonder what might happen as the end result, hopefully an end to this problem, as it is very distracting as well as annoying for a 2k laptop to have (my config costed about $3500) I will quote the article below

Since Apple unveiled its first Retina MacBook Pro with the 15.4-inch model in June, there has been a growing number of complaints from customers experiencing issues with the product. By far the most reported problem is one that causes a burn-in, or ghosting issue on the device’s display that has resulted in a support thread boasting over 364769 views. Apple uses two display suppliers for the device, LG and Samsung, and it wasn’t until months later that many started speculating the source of the flaw was with LG (as highlighted in the video above). Today, one MacBook Pro user named Beau Hodges has decided to launch a class-action lawsuit against Apple in a federal court in California alleging MacBook Pro customers have no way of telling which MacBooks have an LG display at the time of purchase. Law360 reports the suit is seeking unspecified damages for Retina MacBook Pro customers nationwide:

The electronics giant must know about the differences between the two versions because it spent a considerable amount of time testing the products during research and development and has been inundated with complaints from customers about the LG screen’s problems, according to the suit.

“The performance disparity between the LG version and the Samsung version is particularly troubling given that Apple represents the MacBook Pro with retina display as a single, unitary product, described as the highest quality notebook display on the market,” the complaint said. “None of Apple’s advertisements or representations discloses that it produces the computers with display screens that exhibit different levels of performance and quality.”

Many users report Apple replacing their LG displays with a Samsung-made display following the issues, but Apple is yet to confirm the problem publicly and some users with Samsung-made displays continue to experience graphic related issues. Some reports indicated that Apple might have addressed issues with the Retina MacBook Pro in a minor refresh to the device last month, but according to some consumers many of the major problems still exist.
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Thoughts?
 
For what I saw apple replace every defective laptop with image retention so there is nothing to sue about.. this is the first retina models let them learn
 
It'll be some lawyers out for a buck or two.

They don't advertise it as a uniform display - will they be suing if they get a Samsung/Sandisk/Toshiba SSD too. Or if your iMac has a WD HDD rather than a Seagate.
 
1member1 said:
For what I saw apple replace every defective laptop with image retention so there is nothing to sue about.. this is the first retina models let them learn
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Nope. They only offered to replace my screen, but not the laptop itself.
 
Brian Y said:
It'll be some lawyers out for a buck or two.

They don't advertise it as a uniform display - will they be suing if they get a Samsung/Sandisk/Toshiba SSD too. Or if your iMac has a WD HDD rather than a Seagate.
Click to expand...

different suppliers should be supplying part of indistinguishable quality. if everything is "right" you shouldn't be able to tell the difference between a samsung screen and an LG screen. the fact that you can means something is wrong.

i cant believe this even needs to be explained. trolling? you have to be.
 
ok, so my new rMBP came in about a week and a half ago from a CRU, still has IR, plus dead pixel and a stain on the aluminum, i opened up one more, trackpad was weird, i took the one with the IR, dead pixel, and stain (didnt know it was a stain.) anyways, the store will no longer replace, so i called applecare, they brought it up to customer relations and all they can tell me is i need to get the image retention test done (which doesnt show it properly) otherwise, all they can do is refund my money (only until tuesday) otherwise, stuck with the top of the line rMBP with these problems
 
I was one of the first shipment that got rmbp back in june. Me and a lot of ppl were trying to explain to Applecare. But they just did not admit to the problem and refuse to replace the screen. It was lottery and nightmare experience. We were about going for class law suit action as well. Now, I am glad someone did. At least , there is one person step up and tell them, this is not right of selling rmbp with different quality.
In my case, customer executive relation called me and said my 2 months old rmbp can be returned. So, I decided to return and got out of this problem without purchasing any macbook pro. I am waiting for this coming year. Haswell version, I hope they fix the problem.
 
I do not see a lawsuit here, I get the merit they are trying to rely on, it is not that Apple is not replacing or repairing the laptops, it is that Apple made a promise that every rMBP would be of the highest quality and the fact is, some, specifically those sold with the LG screen are subpar. I guess they are alleging that Apple knew about the LG problem but sold them anyway, knowingly with a subpar screen.

If Apple refused replacement or repair or denied the problem then maybe this case has merit, but honestly, Apple is doing the right thing, this case is just lawyers tring to make a few bucks, nothing more IMHO.
 
marc11 said:
I do not see a lawsuit here, I get the merit they are trying to rely on, it is not that Apple is not replacing or repairing the laptops, it is that Apple made a promise that every rMBP would be of the highest quality and the fact is, some, specifically those sold with the LG screen are subpar. I guess they are alleging that Apple knew about the LG problem but sold them anyway, knowingly with a subpar screen.

If Apple refused replacement or repair or denied the problem then maybe this case has merit, but honestly, Apple is doing the right thing, this case is just lawyers tring to make a few bucks, nothing more IMHO.
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Apple is denying me a replacement at this point, I expect my rMBP to pass the IR test because it passed on my last one with terrible IR, and they said if it passed, i cannot do anything about it.
 
I have a 2012 rMBP (mines a BTO, the original 2.3 version with 16GB of RAM), and lately the ghosting has become very apparent for me. When the first reports about the burn-in started coming up a few weeks after I received my computer, I tested my screen and was unable to replicate the issue. However, I don't know if I wasn't leaving the images on the screen long enough, or if it has gotten worse over time, but it's beginning to become a lot more noticeable and it's really bothering me. Normally, I don't know that I'd be upset about an issue like this, but like many have said, my $2200 computer better be perfect.

I'm kind of stuck since I'm not within the 30-day return policy, so I don't know what my next step should be. I know if I take it into my local Apple store that they'll replace the screen for free, but I don't know...I hate the idea of my laptop having to get 'repaired'. I baby the hell out of all my stuff and I know the Applecare technicians won't treat it like I do when it's getting repaired, and overall it's just an annoying situation. This whole situation just shouldn't have to occur- if I had gotten a Samsung panel none of this would be happening, so it's just really frustrating they are using inferior parts. And ***k LG, haha just thought I'd throw that in there.

I remember I had a similar problem when I bought my 2011 MBA. My original one came with a Toshiba SSD, which was slower, but luckily the reports came out while I was still in my 30-day return window. I went in, explained my situation, and they let me walk out with a brand new MBA with a Samsung SSD. Wish I could have a similar experience with this laptop.
 
Macdude2010 said:
Apple is denying me a replacement at this point, I expect my rMBP to pass the IR test because it passed on my last one with terrible IR, and they said if it passed, i cannot do anything about it.
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Well then that is different; if they are denying repair or replacement for known bad units, then go get them. You paid your money, you should get the quality product Apple promised.
 
Amen to these complaints for what is unquestionably a very expensive product.

I am now on my 3rd Retina in 3 months. Apart from the burn in that I've had, I have HUGE issues with typing text into Safari (even using Webkit), graphics tearing, on and on. I don't care if it's "software". It should work right out of the box. Period.
 
Can image retention even qualify as defective? According to what?

Each manufacturer has its own criteras to determine if a display is defective or not, as long as it doesn't affect the functionning of the device as a whole.

What if Apple considered image retention to be acceptable, and they only replaced the display of those who complained out of goodwill, at their own discretion?

It's not like image retention (or lack thereof) is a measurable spec that they touted in their marketing. They didn't promise anything.

You can't just sue because you think a product sucks, you have to prove it's defective first. That part alone is tricky, when you know that even dead pixels (easily measurable) often aren't enough for a display to be considered defective.

And then there's the part about the fact Apple did everything you'd expect: replace the defective part, at no cost, as fast as they could, without the hassle of filling a bunch of RMA papers or whatever. What more do you want at that point.
 
AFDoc said:
My thought is people need to get a freakin life and stop being such douchebags. IF you can prove a defective product it will be fixed/replaced. What more do people want?
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if you have nothing intelligent to contribute why bother posting?

if you have done even a smidgen of reading/research on this issue you would know that there are literally hundreds of people reporting (with video/photo evidence on this forum and numerous others) that machines that clearly exhibit IR *under normal use* still pass apple's IR test and therefore are denied repair/replacement.

educate yourself
 
broad said:
if you have done even a smidgen of reading/research on this issue you would know that there are literally hundreds of people reporting (with video/photo evidence on this forum and numerous others) that machines that clearly exhibit IR *under normal use* still pass apple's IR test and therefore are denied repair/replacement.
Click to expand...

Then please show us some links. I have been reading these forums for month, and I don't remember a single thread where someone was denied a screen replacement.
 
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