The defenses of Apple's shortcomings always amuse me. They seem to come in two forms:
1. "Just quit your bellyaching./Everyone's else's products suck too./Apple puts out a great product./Whiners..."
2. "MY Apple works fine, I don't know what kind of problems you could possibly have, clearly there are no issues at all."
I encountered it with the high-pitched whine of my MBP CD, got the run around from a Genius employee, burned my
sjobs@apple.com e-mail... and wound up with a Mac Pro that has been, in all honesty, the best Apple product I've had yet. Better than Quicksilver, better than the G5 tower, better than my iBook and certainly better than that bloody MBP.
The responses back then to what was obviously a real problem (as later developments bore out) was that those of us who had the issue were imagining it, demanding too much, etc.
Now we hear that those upset about their laptop display are imagining it, demanding too much, etc..
Damn right I'm demanding a lot. I pay a premium for Apple products (and service, supposedly), I expect the thing to work and work right or to be fixed post-haste. I suspect others feel the same. Apple has us trapped behind the eight-ball - if you don't want to suffer through Vista, you've got to pay more for a product that rarely competes in quality or price point with, say, a Lenovo Thinkpad.
But Apple products are pretty, so I guess that counts for something, right?
A new slogan, might be applicable for some Apple fans. "Apple: lie back and think of Steve."