I preordered a 64GB Black iPhone 5 on Friday September 14 at 530AM through AT&T.
All was fine until the following Tuesday when AT&T cancelled my order due to a system error.
After many hours on the phone with them they said there was nothing they could do and that I would have to go to the end of the line (with a $100 service credit).
The following Friday I was able to get an in store pickup of a White 32GB and so I jumped on it (upgrade).
This past Monday I noticed that AT&T had cleared the hold on my credit card by adding a new charge for $688.
After an hour on the phone with them trying to fix this the agent finally says well we cant reverse the charge as we shipped you a phone.
I said how can that be the original order was cancelled (I have an email confirming it). They did not have an answer. They said, keep and sell it since it will not activate on my account, or return it.
SO I have 2 phones at upgrade pricing.
Any chance I can dispute the charge for the second phone and win?
All was fine until the following Tuesday when AT&T cancelled my order due to a system error.
After many hours on the phone with them they said there was nothing they could do and that I would have to go to the end of the line (with a $100 service credit).
The following Friday I was able to get an in store pickup of a White 32GB and so I jumped on it (upgrade).
This past Monday I noticed that AT&T had cleared the hold on my credit card by adding a new charge for $688.
After an hour on the phone with them trying to fix this the agent finally says well we cant reverse the charge as we shipped you a phone.
I said how can that be the original order was cancelled (I have an email confirming it). They did not have an answer. They said, keep and sell it since it will not activate on my account, or return it.
SO I have 2 phones at upgrade pricing.
Any chance I can dispute the charge for the second phone and win?
