Classic MBP- In For Repairs For The 4th Time

Discussion in 'MacBook Pro' started by XTRanger, Jun 10, 2010.

  1. XTRanger macrumors member

    Joined:
    Jun 24, 2007
    #1
    I have a 15" MBP that was bought in 2007. Since then, the SuperDrive, the display, 3 batteries, and both fans were replaced. My apple care ends today and when I tried to power it on today in the morning, nothing happened. I took it to the store and they said the logic board needs to be replaced. I will be without a machine for 5 days.

    Is there anyway I can contact apple's customer service to express my dissatisfaction? The apple care ran out and seeing how this machine has been in for service so many times, I am afraid it won't last long before I need to repair it- out of my pocket.

    I was thinking of contacting the support number but I presume they don't deal with customer feedback...

    Thanks
     
  2. Ramphex macrumors 6502

    Ramphex

    Joined:
    Jun 9, 2009
    Location:
    USA/PA
    #2
    What's the worst thing that can happen? You'll be in the same position you're in now? Might as well call bro, nothing to lose. Don't be a dick, make it sound all sobby and **** to get more pity :-D
     
  3. blackwind macrumors regular

    Joined:
    Sep 30, 2008
    #3
    It's worth to give them a call and express your concern and dissatifaction. And ask them if they could replace or escalate their service.

    Isn't somewhere said if you 3 repeated problems (been repairs the same thing 3 times) you can request an exchange?

    Cheers
     
  4. XTRanger thread starter macrumors member

    Joined:
    Jun 24, 2007
    #4
    It won't be the same position because I won't have apple care to bail me out. I am not trying to be a jerk- I just want to give feedback, that's all. I'm sure there's a way to do that... I just want to know how.
     
  5. longball11 macrumors 6502a

    longball11

    Joined:
    Feb 3, 2009
    #5
    New Macbook pro a sign bc your applecare ran out?
     
  6. elpmas macrumors 68000

    elpmas

    Joined:
    Sep 9, 2009
    Location:
    Where the fresh snow don't go.
    #6
    zzzz his mbp is faulty to begin with...=_=
    doesnt matter on the length of time since his parts are being replaced constantly...
     
  7. Inside_line macrumors regular

    Joined:
    Jun 21, 2005
    Location:
    U.S.A.
    #7
    I think you are wasting your time, they do not give a ***** about older machines, but please do voice your concerns to them. I am pissed off about the relentless battery charging on these machines. I mean, I drive to work and back everyday with the machine sleeping and I have no way of preventing it from recharging everytime it gets below 95%. Why can't that number be user-adjustable? This destroys the batteries. 95-charge, 95-charge, 95-charge, over and over and over every damn day. It just "doesn't work", apple!

    There was a problem with early MBP screens they fixed... mine was replaced, been great now. I also had a logic board problem, it was changed and has been fine, uhhh if processor whine is "normal". Superdrive and fans are cheap components, I doubt your on high ground arguing these components, but on the number of failures.... yeah, let em know your pissed!
     
  8. andrew086 macrumors regular

    Joined:
    Dec 31, 2009
    #8
    maybe you'll be lucky and they'll send you a new one with a new warranty :D
     
  9. xi mezmerize ix macrumors 6502a

    xi mezmerize ix

    Joined:
    May 24, 2010
    Location:
    Maryland, USA
    #9
    Call customer service. I don't know how anyone could say that in simpler terms. The name is self explanatory.
     

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