CLATTERGATE - Sidebutton clatters

Discussion in 'Apple Watch' started by Medicman, Apr 24, 2015.

  1. Medicman, Apr 24, 2015
    Last edited: Apr 25, 2015

    Medicman macrumors newbie

    Joined:
    Apr 24, 2015
    #1
    :mad::eek:
    Hello! I have the Apple Watch Steel 42 mm. I have noticed that the Sidebutton with light touches clatters, Like as it was sometimes with the power button from the iPhone 5 series. Nevertheless, the pressure point clatters perfectly but the button looks like as it is a little bit too loose. Does one of you have a similar problem?
     
  2. Repelle macrumors regular

    Joined:
    Mar 8, 2015
    Location:
    Andover UK / SF CA
    #2
    Mine is exactly the same on the SS watch. Going to speak to Apple tomorrow to exchange it.

    I'm hoping they all aren't the same.
     
  3. jjlannoo Suspended

    Joined:
    Oct 8, 2011
    #3

    My SS is fine
     
  4. Cubeeless macrumors regular

    Cubeeless

    Joined:
    Apr 6, 2012
    #4
    I guess we have a "cluttergate". Same here. 42mm SS.
     
  5. Medicman thread starter macrumors newbie

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    Apr 24, 2015
    #5
    I ll call the Support. Please tell here whats your ecperience! Will they send us a new one?
     
  6. Frocktar macrumors member

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    Sep 12, 2012
    #6
    Mines the same.

    Assumed it was normal. Thanks ;)
     
  7. Repelle macrumors regular

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    Mar 8, 2015
    Location:
    Andover UK / SF CA
    #7
    OK I have just gotten off the phone with support. They were sympathetic about the issue and have arranged for a new one to be sent. I spoke with AppleCare initially and was then transferred to sales who have arranged a replacement.

    Good luck in getting your watch sorted...
     
  8. CarloVonSexron macrumors member

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    Oct 25, 2005
    Location:
    Everywhere
    #8
    Why does it have to be a -gate? Couldn't it be Clatterquiddick?
     
  9. mr.anthonyramos macrumors regular

    mr.anthonyramos

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    Apr 25, 2015
    Location:
    Hong Kong
    #9
    Was trying out some watches earlier at the Apple Store and the watches I tried seemed to have the same thing which I thought might be pretty normal.
     
  10. cambookpro macrumors 603

    cambookpro

    Joined:
    Feb 3, 2010
    Location:
    United Kingdom
    #10
    My side button (Sport) is a bit loose too. Doesn't make a noise, but can move it probably half a millimetre. Considering I'm not going to be using that button any time soon (no Apple Pay and no other Apple Watch-toting friends), it's not a big deal.
     
  11. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #11
    Clutter is totally the wrong word to use! Clutter means-
    www.thefreedictionary.com/clutter
    A confused or disordered state or collection; a jumble: sorted through the clutter in the attic
     
  12. atiffarooq macrumors 6502

    atiffarooq

    Joined:
    May 27, 2006
    #12
    Mines the same on my 38mm SS. Returning it as well. Not sure if I'll get a like for like replacement as I've had my friends 42mm and it feels a better size. So I'll probably return it and get that size. I know I'll have to wait but at least I'll get a better size and one without the side button clattering (hopefully).
     
  13. Repelle macrumors regular

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    Mar 8, 2015
    Location:
    Andover UK / SF CA
    #13
    Yeh it's not the small movement that bothers me, after all most mechanical switches are going to have this. It's the extra clicking noise when the button is released that was the problem.

    It's like the button assembly isn't quite right...
     
  14. Medicman thread starter macrumors newbie

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    Apr 24, 2015
    #14
    i called the support, i´ll get a full exchange - a new watch.
     
  15. Repelle macrumors regular

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    Mar 8, 2015
    Location:
    Andover UK / SF CA
    #15
    Yup best option, hopefully our replacements will be better.
     
  16. MrLoL macrumors 6502

    MrLoL

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    Jan 20, 2014
    #16
    Someone please explain me what it exactly means
     
  17. BrandonPrice31 macrumors member

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    Dec 16, 2014
    #17
    Apple care replaces with white box replacement which will be a new one without retail packaging. Is this what you guys are referring to? Going through sales will simply be an exchange and that process can take two months..?
     
  18. Repelle macrumors regular

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    Mar 8, 2015
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    Andover UK / SF CA
    #18
    At long as you are within the 14 day return period, Apple Online Store will simply exchange for a new retail box unit. I doubt there are any white-box replacements out there yet.

    I have heard some people successfully made exchanges in-store, however had to wait for the stores to order replacement units for them.
     
  19. BrandonPrice31 macrumors member

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    Dec 16, 2014
    #19

    I was just told that an exchange for a retail packaging unit will be the same time as ordering a brand new unit.

    Exchanging through Apple care will be a few days and it's a white box unit that is brand new.

    I think you guys are setting yourself up for trouble.
     
  20. Repelle macrumors regular

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    Mar 8, 2015
    Location:
    Andover UK / SF CA
    #20
    Mine was arranged through Online Store, you only receive white-box if passed 14 day return period.

    My ship time is immediate upon Apple receiving the defective watch back.

    At this point, anyone who purchased through the Online Store should be setting up an exchange there, not through Apple Care.
     
  21. BrandonPrice31 macrumors member

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    Dec 16, 2014
    #21

    I'm afraid you're wrong.
     
  22. redmachine macrumors member

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    Dec 4, 2007
  23. BrandonPrice31 macrumors member

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    Dec 16, 2014
    #23

    Apple doesn't even carry units in store.. No idea where you got your information.

    Also: white box replacements now are brand new because circulation has not been or long enough.
     
  24. Lucifer666 macrumors 6502a

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    Sep 20, 2014
    #24
    So is this something you can live with, or is it bad?
     
  25. nasa25 macrumors 65816

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    Apr 11, 2010
    Location:
    canada

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