Clean Installed Mountain Lion - lost iLife

Discussion in 'Mac Basics and Help' started by thanksebetotap, Jul 29, 2012.

  1. thanksebetotap macrumors newbie

    Joined:
    Jul 29, 2012
    #1
    I bought a retina MacBook Pro, took every update from the Mac App Store available, and then did a clean install of ML.

    I foolishly assumed that since iLife "comes with every Mac" that it must be a part of OS X, and didn't realize there are default apps that are installed separately from the OS.

    I sent an email yesterday to iTunes customer support and am still awaiting reply.

    Super bummed, particularly because GarageBand was one of the reasons I bought the computer. Any advice on recovering iLife?

    Thank you!
     
  2. Stooby Mcdoobie macrumors 6502a

    Stooby Mcdoobie

    Joined:
    Jun 26, 2012
    #2
    You should be able to re-download the iLife apps. Do they not show up in your 'purchased' tab in the App store?

    If not, I'm sure Apple will provide you with a redeem code or something for the suite.
     
  3. thanksebetotap thread starter macrumors newbie

    Joined:
    Jul 29, 2012
    #3
    No, they don't :(

    I don't believe they showed up in the mac app store even while I was on Lion either. Hopefully Apple can send redemption codes, but I was wondering if it was a known issue.
     
  4. Stooby Mcdoobie macrumors 6502a

    Stooby Mcdoobie

    Joined:
    Jun 26, 2012
    #4
    The first time you open the Mac app store, it's supposed to display a message telling you to redeem your copies of the iLife software. After "accepting" these apps, you are able to re-download them via the purchases tab. I've seen others post about this message not showing up, too, so I don't think you're alone.

    Unfortunately, when you did a clean install, you lost the chance to claim these free copies. Just explain the situation to Apple's customer service, though; I'm sure they will do something to help you out. I don't think they'd want to risk losing a customer over something like this.
     
  5. thanksebetotap thread starter macrumors newbie

    Joined:
    Jul 29, 2012
  6. Nioxic macrumors regular

    Joined:
    Aug 13, 2011
    Location:
    Denmark
    #6
    i made a fresh reinstall of lion a couple of days ago (in preparation for ML) and i had to download iLife through the mac app store, after i logged in everywhere with my apple ID..

    i cnat understand why you cant do that...
     
  7. thanksebetotap thread starter macrumors newbie

    Joined:
    Jul 29, 2012
    #7
    Because on Lion, those apps never showed up under "purchased" in the mac app store, even after i logged in with my apple id. ie, a glitch.
     
  8. Nioxic macrumors regular

    Joined:
    Aug 13, 2011
    Location:
    Denmark
    #8
    Apple support seems like the only ones that can help you, in that case! ._.
     

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