This is long but the BS will keep you reading: I ordered Clear internet service with the Clear Spot Mobile Router/Modem on October 6th. They promised to send it overnight the next day and get to me by the 8th. I check the tracking FedEx tracking # on the 8th and it says delivery exception: wrong address. They apparently wrote down the wrong name and apartment # on the shipping address (but they got it right on the billing) so Fedex sent it back. I call them and they tell me they'll get me another on Tuesday. I get it on Tuesday the 12th and I got charged an extra $10 for shipping. I also get NO SIGNAL where I live (the sales rep told me 100% guarantee that my apartment will get good signal). I call in to cancel and get a refund on that $10 shipping cost. After talking to the rep's supervisor for half an hour she agrees to give it to me and acts like shes doing me a favor. She also convinces me to give the signal another shot because she will send me both a dock signal booster and "pluglink usb" at no extra cost. She tells me it will come by the 14th. I got busy with work and didn't have time to call back until the 19th. I ask the rep where is the stuff and he said it's listed under my account but not shipped. I tell him I want to cancel altogether. He said he would send me a return label. On the 20th, My account gets refunded around 60% of what I paid. Then, the dock signal booster gets delivered to me on the 22nd in a UPS next day air box!!! I call in today to ask where my return label is and to send me another one because they sent me extra gear for no reason. Then I ask why I was only refunded partially and she said I am charged for pro-rated for the time that I used the service. I argue with her for 30 minutes that I was never able to use the service and I shouldn't be charged. I talk to the supervisor and the supervisor's supervisor and nothing. It was like talking to a monkey. Basically they took my money and they're done with it. To top it off. I got home today and guess what is on my door? The "pluglink usb" in a UPS next day air box. FN RIDICULOUS! This was in Northern Virginia.