Clicking from bottom case

Discussion in 'MacBook Air' started by mvmanolov, Dec 16, 2013.

?

Does your MBA make a clicking noise from the bottom case when you lift it up?

Poll closed Feb 14, 2014.
  1. Yes

    8 vote(s)
    42.1%
  2. No

    11 vote(s)
    57.9%
  1. mvmanolov macrumors 6502a

    Joined:
    Aug 27, 2013
    #1
    So here is what has happened:

    I own a 2013 MBA - still in warranty.

    A few weeks back the backlight would turn on, but the screen would be black, i brought it to the Genius bar and they reset the PRAM and SMC and it was working again - woohoo

    a few weeks later the same problem came up, i reset the PRAM and SMC and nothing happened :( So i again brought it to the Genius bar. They determined that there was an issue with the grounding so the logic board had fried... ok, no problem, they replaced the logic board and all was well...

    Until... a few days ago i realized that every time i pick up the Air i could hear a click (not form the mouse...!!!) so i tried to reproduce the noise and determined that it was coming from somewhere on the inside. :confused: Ok, so here i was again yesterday at the Genius bar... this time they told me that the noise is coming from a clip that is located between the bottom case and the battery .... "ok, so you will be fixing it right?" WRONG.... the genus told me effectively that since this is not impeding my "normal usage" there will be no repairs!!! "Excuse me? So they swapped the bottom case which the Genius made seem like he was doing me a personal favour.... Seriously?

    After the replacement the noise was still there.... So i called customer relations and now they are sending this information to their engineering department... ok... but the CSR on the phone basically said that if the engineering department does not determine that there is an issue there is nothing they can do for me... WHAT? :mad::mad::mad:

    So my $1500+ MBA will keep on making this annoying noise every time i lift it and :apple: is not going to do anything about it?

    So here is what i am thinking... I'll wait to hear back from the engineering department and if there "nothing" they can do for me, i'll start a class-action and see what happens...

    So here is the question for everyone:
    Does your MBA make this noise when you pick it up?

    Note:
    i have seen a number of people with this same issue on the :apple: boards and some get a replacement while others don't.. all seems very arbitrary...
     
  2. mvmanolov thread starter macrumors 6502a

    Joined:
    Aug 27, 2013
    #2
    bump, please reply, lets see if it may be worth it to pursue options...
     
  3. jamesjanzen macrumors newbie

    Joined:
    Dec 12, 2013
    #3
    Could that not be a bad thing for not only you but Apple? If the battery isn't secured properly or something like that, they might end up having to replace it anyway when it's even more costly...
     
  4. mvmanolov thread starter macrumors 6502a

    Joined:
    Aug 27, 2013
    #4
    i mean i am definitely buying apple care anyways. but still it really isn't the sing of a 1500 machine if i wanted creaks i would have bought a dell...
     
  5. jamesjanzen macrumors newbie

    Joined:
    Dec 12, 2013
    #5
    It shouldn't be creaking. I don't even own a macbook air yet and I know that. For Jobs' sake, my 2.5-year-old asus netbook doesn't creak.
     
  6. mvmanolov thread starter macrumors 6502a

    Joined:
    Aug 27, 2013
    #6
    LOL i most definitely agree with you... But apparently in my, and a number of other, cases :apple: does NOT...!:mad:
     
  7. jamesjanzen macrumors newbie

    Joined:
    Dec 12, 2013
    #7
    I haven't dealt with Apple much yet - one week till I finally order my first mac - but this doesn't sound like Apple from what I've heard. Are you sure you can't go to a different store and ask to speak with the manager or something? Surely there cannot be too many Apple people who think random creaking from a practically new laptop is normal...
     
  8. Trt740 macrumors newbie

    Joined:
    Jan 1, 2014
    Location:
    Ohio
    #8
    Mine clicks that is for sure. I will let you know what Apple says.
     
  9. teffers macrumors regular

    Joined:
    Jun 23, 2013
    Location:
    United Kingdom
    #9
    1x clicked and another replacement creaked when the lid was opened ... fast forward to my 5th replacement from 7 months ago and all is well :)
     

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