Cloudy screen

[cbouabjian]

Hi all,

I’m new to page, and I’m seeking your recommendation.

i noticed that my gf’s Apple Watch screen it’s becoming cloudy when it’s turned off. I.e. Just please not turn off we’re not illuminated. I tried To clean it but it always comes back After minutes or an hour maximum
I went to the App Store and they refused to repair it or replace it saying that something could have come in contact with it, while I know for a fact but this watch although it’s a series for but never even went for swimming

So if any of you face this before please let me know how you handled it
Thank you

 

[StumpyBloke]

Hi. Which model? How old?

 

[cbouabjian]

It’s a series 4 GPS, 40mm aluminum, bought in October 2018

 

[44267547]

It’s a series 4 GPS, 40mm aluminum, bought in October 2018

I can tell you exactly what that is. [Other members have also experienced this]. What you’re seeing is the oleophobic coating having uneven wear/slight reaction from You touching it. There’s nothing you really can do to clean it or remove it, Apple would just have to issue a replacement watch, since you are under warranty for a limited time in October, I would send that picture to them to start a claim process.

 

[Bazooka-joe]

I can tell you exactly what that is. [Other members have also experienced this]. What you’re seeing is the oleophobic coating having uneven wear/slight reaction from You touching it. There’s nothing you really can do to clean it or remove it, Apple would just have to issue a replacement watch, since you are under warranty for a limited time in October, I would send that picture to them to start a claim process.

Yes it’s the coating on the screen that is wearing away. The screens for iPads, phones, watches etc all have oleophobic coatings that wear away after time and is caused by the oils on your fingers when you touch the screen . I had it with my series 0 Apple watch. You should speak to Apple as your watch is less then a year old and ask for it to be replaced. I know that one or members on here have had their watches repaired or replaced

 

[cbouabjian]

But if it’s the oleophobic coating, would these traces disappear when I clean it, and come back few minutes late ? Additionally, when i went to apple, they didn’t say anything, they were like since it gets cleaned then it won’t go under the warranty And it also doesn’t affect the functionality of the watch since it disappear when the screen is on. I had a 1 Gen Apple Watch and used it for 3 years till series 4 came out, never had this, so it’s a big disappointment.

It seems that apple don’t take decisions when it comes to replacing the apple the watch, they send it somewhere to get inspect and that ”somewhere” decides where it needs to be replaced or not.

 

[Bazooka-joe]

But if it’s the oleophobic coating, would these traces disappear when I clean it, and come back few minutes late ? Additionally, when i went to apple, they didn’t say anything, they were like since it gets cleaned then it won’t go under the warranty And it also doesn’t affect the functionality of the watch since it disappear when the screen is on. I had a 1 Gen Apple Watch and used it for 3 years till series 4 came out, never had this, so it’s a big disappointment.

It seems that apple don’t take decisions when it comes to replacing the apple the watch, they send it somewhere to get inspect and that ”somewhere” decides where it needs to be replaced or not.

Yes they would disappear for a few minutes when cleaning. It’s a common occurs vet Call Apple support and nicely explain the issue to them.

 

[tomtattoo]

Same problem here. Also went to Apple store and: nothing! Watch 4 one year and a few days old.
Never had this problem with my Watch 1 for 20 months.
I´m also very disappointed and it´s the first time I´m having a real problem.
Had planned to sell my watch 4 and to buy the new watch, but not now.
And never had this problem in 2 years iPhone 5, 3 years iPhone 6+, 6 months iPhone SE.

For me it is for sure Apple´s fault. They must have changed something (to gain a few bucks) and have sold us inferior material.

Perhaps I will try another approach by calling them.

 

[cbouabjian]

Same problem here. Also went to Apple store and: nothing! Watch 4 one year and a few days old.
Never had this problem with my Watch 1 for 20 months.
I´m also very disappointed and it´s the first time I´m having a real problem.
Had planned to sell my watch 4 and to buy the new watch, but not now.
And never had this problem in 2 years iPhone 5, 3 years iPhone 6+, 6 months iPhone SE.

For me it is for sure Apple´s fault. They must have changed something (to gain a few bucks) and have sold us inferior material.

Perhaps I will try another approach by calling them.

I’ll try paying them a visit again next Saturday. Crossing my fingers but very low hopes. If nothing I’ll clean it well and put a screen protector on it and that’s it. I don’t think there would be another solution for this look.

 

[44267547]

I’ll try paying them a visit again next Saturday. Crossing my fingers but very low hopes. If nothing I’ll clean it well and put a screen protector on it and that’s it. I don’t think there would be another solution for this look.

Why waste your time at the store level? You should escalate your situation at a corporate/customer relation level. Take pictures, and explain the abnormality that you have a defective display due to the reaction of the Oleophobic coating separating.

 

[ScreenSavers]

If it gets bad enough, use a Lysol wipe and scrub it hard for a long time. Works on the troublesome Retina MacBooks so it should work on that. I think...

 

[44267547]

If it gets bad enough, use a Lysol wipe and scrub it hard for a long time. Works on the troublesome Retina MacBooks so it should work on that. I think...

I wouldn’t recommend that to the OP yet, because the OP has a defective display due to the coating separating. Lets say the OP takes a Lysol wipe and it makes it worse, and Apple determines it was based off their ‘own doing’, then they’re likely not going to help the OP in their situation. So I first would try to reassess talking with Apple first, if they deny any type of service, then maybe your suggestion may work.

 

[ScreenSavers]

I wouldn’t recommend that to the OP yet, because the OP has a defective display due to the coating separating. Lets say the OP takes a Lysol wipe and it makes it worse, and Apple determines it was based off their ‘own doing’, then they’re likely not going to help the OP in their situation. So I first would try to reassess talking with Apple first, if they deny any type of service, then maybe your suggestion may work.

Exactly. I wouldn’t do anything yet for sure.