CNN: AT&T is just bad for the Wrong People in Wrong Places

Discussion in 'iPhone' started by Sean4123, Aug 14, 2010.

  1. Sean4123 macrumors 6502

    Sep 4, 2009
    I've never understood all the backlash AT&T gets. I have nearly perfect 3G signal 85-90% of the time. I live in Southwest Florida currently, and before that Utah. Both places were good to excellent in terms of service reception. This article states that AT&T's rep is so tarnished because the loudest voices are the ones in the worst markets (Tech bloggers in San Fran and NYC)
  2. nyisles84 macrumors regular

    Feb 4, 2008
    While I agree with you, you'd think AT&T would go even harder in those markets if that was the case.
  3. Sean4123 thread starter macrumors 6502

    Sep 4, 2009
    Supposedly they have gone harder, but I don't know if it worked or if they even did, because I don't live in San Fran or NYC.
  4. NT1440 macrumors G4


    May 18, 2008
    The problem is that AT&T sucks in a lot of high profile areas such as those you mentioned. Part of that is AT&T's fault, part of it is zoning issues that makes it so it takes 4 YEARS just to put ONE tower in a place like SF.
  5. Zepaw macrumors 65816


    Apr 18, 2010
    Makes sense. I love my AT&T service, but when I go home its a disaster.
  6. whsbuss macrumors 68040


    May 4, 2010
    SE Penna.
    CNN should stick to reporting news. They always seem to have an agenda in their stories. The media is always trying to create hype.
  7. kdarling macrumors P6


    Jun 9, 2007
    First university coding class = 47 years ago
    Certainly there are parts of the country where users can't figure out what the fuss is about.

    From user reports, it does seem that AT&T works really well in Florida, for example. The flat wide-open space no doubt helps.

    True, even AT&T has said that NYC and SF are bad spots for them. But it would be disingenuous to say they're the only places and are causing all the bad PR.

    Most people don't read tech blogs, but they do use word of mouth from other users and friends. For instance, where I live in the foothills of NNJ, AT&T phones are useless inside some restaurants, and dropped calls happen while driving... and everyone knows it.

    Jobs said "three years", and it's typical handwaving and dissembling on his part.

    No one has to "put up new towers" in places like San Francisco. It's not like they have to buy land in the middle of the street. Or even pick out the highest buildings. All the best locations were grabbed long ago by either other carriers or third party tower companies that lease them.

    Even AT&T has never made such an excuse. Instead, they have publicly admitted that they simply didn't plan out their network well enough.

    AT&T started with GSM/TDMA for 2G, using sites that were spaced for that, and thus were not optimized when moving to UMTS/WCDMA for 3G.

    (The number one reason why Verizon does so well in comparison, is because they planned their network for CDMA from the start. So going from 2G to 3G was simple for them.)
  8. barkomatic macrumors 68040

    Aug 8, 2008
    It's a mixed bag. I still drop as many calls as I ever did on AT&T. However, the data speeds have improved three fold which is very nice and makes the iPhone much more usable.

    I think I read AT&T doesn't count a call as "dropped" these days until about a minute after you can't hear the other person. By then, most people would have hung up, which then doesn't register as dropped. Perhaps that is how they have improved their percentages. :)
  9. runastun564 macrumors newbie

    Aug 26, 2009
    I agree I don't understand when people bash AT&Ts service either. I cane from sprint and had a worse experience with them. I have full 3G bars with the iPhone now almost always. I live in the dc metropolitan area
  10. xraydoc macrumors demi-god


    Oct 9, 2005
    High profile cities (SF, NYC), high profile device (iPhone)... no wonder why it gets so much press.

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