Coating on sapphire crystal is... rubbing off?

Discussion in 'Apple Watch' started by ijen0311, Mar 27, 2018.

  1. ijen0311 macrumors 65816

    ijen0311

    Joined:
    Jul 4, 2009
    #1
    So I've had my series 3 for about 2 months (if that) and this has happened. I'm not sure how or why, since nothing out of the ordinary has happened to the watch.

    The face is smudgy in the picture because it's the only way you can get a good look at what I'm talking about. Apple chat support wasn't really helpful (they said it's a scratch, which obviously it isn't).

    I was hoping to just take it into the store but... no appointments, as usual.

    IMG_4431.jpg IMG_4432.jpg
    --- Post Merged, Mar 27, 2018 ---
    Well, I see a few posts from others where this has happened, but not any resolution as to whether it's normal or not.
     
  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    I don’t necessarily think it’s abnormal based off your photos, it just looks like your fingerprints from the oil of your fingers is having a reaction with the oleophobic coating. The oleophobic coating is naturally organic and will wear off over time. But to be entirely sure, I would still make an appointment with Apple.
     
  3. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #3
    Have you used an alcohol based cleaning pad or solution (like for glasses)?
     
  4. Relentless Power, Mar 28, 2018
    Last edited: Mar 28, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Others may disagree with you on applying any type of cleaning solution like an alcohol-based Product to remove the smudges, but it has worked for others without causing any harm to the display.
     
  5. KarimLeVallois macrumors 68000

    KarimLeVallois

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    Location:
    London
    #5
    I use just warm water, simple.
     
  6. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    And a good microfiber cloth, usually its problem solved.
     
  7. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    I just wipe my BSS with my shirt if it gets dirty and wash it under warm water once a week.
     
  8. KarimLeVallois macrumors 68000

    KarimLeVallois

    Joined:
    Feb 22, 2014
    Location:
    London
    #8
    Yep, warm water under the tap, dab with soft flannel and microfibre cloth to buff it.
     
  9. ijen0311 thread starter macrumors 65816

    ijen0311

    Joined:
    Jul 4, 2009
    #9
    I’ve not cleaned it with anything like that, but I’ve used a microfiber cloth until it fades away. It just comes back a couple days later.
     
  10. BarracksSi Suspended

    BarracksSi

    Joined:
    Jul 14, 2015
    #10
    Try rinsing it off when you shower and wipe it down with your towel.

    Been doing it with mine (first a "series 0" and now a Series 2) and never had any problems.
     
  11. Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #11
    I was asking had they because if they did they may have streaked the oleophobic coating.;)
     
  12. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #12
    This is True, Which Cleaning solutions can certainly streak or cause a separation with the oleophobic coating.
     

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