Colored lines running down my screen--help!

Discussion in 'iMac' started by Juliel83, Nov 26, 2010.

  1. Juliel83 macrumors newbie

    Nov 26, 2010
    I have a 3.5 year old 17" Imac. About a month ago a pink vertical line appeared on the screen. Today its been joined by a blue one and a yellow one. I don't have applecare and I'm out of warranty.

    What is this problem? Is it fixable? Or not worth fixing, too expensive? Help? Thank you.

  2. lcseds macrumors 6502a

    Jun 20, 2006
    NC, USA
    Even if you bought Applecare, the warranty would have ended at the 3 year mark. The LCD likely needs to be replaced. Given the age of the machine, it would be wise to replace rather than repair.
  3. happymac10, Dec 2, 2010
    Last edited: Dec 3, 2010

    happymac10 macrumors newbie


    Nov 17, 2010
    Upstate New York
    Apple WILL pay for repairs to older IMACs out of warranty!

    One more time folks...
    I just dealt with this problem and I GOT APPLE TO PAY FOR THE REPAIR!!

    First, see if your imac is from the W8 factory in Shangai China. You can do this by going to Chipmunk International and entering the serial # of your imac. Apple KNOWS there is a defect in imacs from this just have to "remind" the Apple support person you speak to about this defect!! I bought my imac January 2007. I did not purchase any extended warranty. Through my own research, reading different forums, including the ones on the Apple website, I got all the proof I needed that even though my imac was way out of warranty, there were vertical lines on my screen because of a factory defect.

    Call Apple support Express Lane. Arrange to have a tech support person call you if you don't want to hold on a long time. Tell the tech person to give a look at Apple support thread ID 1146388. Explain that your imac comes from W8 factory, give him or her your serial number and GET A CASE NUMBER from the tech. Then ask where your nearest Apple store or authroized Apple repair shop is. There is no Apple store within an hour's drive of my house but my tech person gave me the contact info for an authorized repair shop about an hour and fifteen minutes away. I called the shop, explained the vertical lines problem, gave them my case number. I brought my imac to them, along with printouts of posts and links regarding this issue with imacs. They called me the next day and said Apple issued a Customer Satisfaction code to repair my imac for free. I got a new display - no more vertical lines - and the repair dudes got a box of Italian bakery cannolis from me :)
    My family buys Apple products because we expect superior quality and we also expect superior customer service when needed. Apple came through for moi !!
  4. MTI macrumors 65816

    Feb 17, 2009
    Scottsdale, AZ
    Thank you to happymac10 for the information above. This is a short addition to the info.

    Be aware that there is no "official" repair or replacement program at Apple for these out of warranty computers. You will likely be told that it will cost approximately $375 to replace the LCD panel. That's the "official line" from the frontline Genius Bar employees. Unfortunately, due to their level of authority, you're unlikely to get a free or discounted repair.

    Next up the authority chain will be a Genius Bar manager or supervisor. They will repeat that there is no recall or repair program, but will likely explain that there is a technical or engineering investigation notice in their database regarding the vertical lines in G5 and early Intel iMacs. They might also tell you that what's on Apple's user forum or other forums doesn't reflect Apple policy at the present.

    BTW, all of what the folks at the Genius bar are saying above is absolutely 100% the truth, no distortion, no misleading statements or bad behavior.

    You may feel that you are at an impass, however as mentioned above, it is also true that Apple managers have what can be best called "leeway" or "discretion" in this matter. Being calm and sincere about your position will likely help you in this "case by case" decision that they will make.
  5. lpuma macrumors newbie

    Apr 3, 2011
    June 2007 IMac vertical lines repaired by Apple Free

    I had the vertical lines problem. I purchased my IMac in June 2007. Apple knows about this problem. The affected IMacs were made in the W8 Shanghi China factory. Call Apple Express 877-388-0879. Tell the tech to look at Apple support thread ID 1146388. You will be instructed how to send the tech a picture of your desktop. You will be given a case number. I took my mac to a Mac store and the LED display screen was replaced for free.
  6. lpuma macrumors newbie

    Apr 3, 2011
    Thank you, HappyMac

    Dear Happy Mac,
    Thank you. I got my IMac LED Display fixed ($549 repair) for free thanks to you. Couldn't verify the origins of my computer at Chipmunk International so I just skipped that part and called APPLE EXPRESS. Followed your instructions exactly, and now my computer is fixed.
  7. MarcVP macrumors newbie

    Jun 27, 2011
    I just called Apple. The rep. said she couldn't do anything and was quick to push aside any idea of having the issue resolved because it's a defect. What should I do :confused:
  8. Glen Quagmire macrumors 6502a

    Jan 6, 2006
    Call again and speak to someone else. They may give you a different answer.
  9. MTI macrumors 65816

    Feb 17, 2009
    Scottsdale, AZ
    Speaking on the phone isn't as effective as actually standing at your appointed date at the "Genius Bar" and face to face with a manager. It may be especially effective if it's a crowded Saturday, where you're surrounded by other customer contemplating an expensive computer purchase who might be shocked that Apple products can fail. ;)
  10. MacHamster68 macrumors 68040


    Sep 17, 2009
    its a normal problem and you need a new display , they all get it sooner or later and if you wait you will see even more lines turning up, ...expensive.... depends how good your verbal skills are at the genius bar
  11. ednevell macrumors newbie

    Feb 23, 2011

    Ok so I try to call apple express and it sends me to an operator and she connects me to apple care and then they want $49.99 for a single issue support.

    I started with one line last wednesday and now have four.

    Any help would be awesome.

  12. abby29 macrumors newbie

    Jul 14, 2011
    what to do

    I also called apple care express and then they want $49.99 for a single time support.
    My IMAC was bought in November 06. Monitor is filled with vertical lines.
    The local store where I bought tells me they will not repair it.

    Am I totally stuck? Any thoughts welcome.
  13. tech0925 macrumors member


    Sep 4, 2009
    Hello Happy Mac,

    I just come across your post and I am having screen issues also. I am interested in looking to see if mine was built by them. Are you referring to this website? If so, where do I put in the serial?
  14. killerrobot macrumors 68020


    Jun 7, 2007
  15. judobrett macrumors newbie

    Jan 18, 2012
    i am having my 17" 2006 screen replaced this week on this program.

    if you push, you can get it done.

    too bad this isnt going to help my failing gpu like 3000 other 2006 imac users:mad:
  16. bumzo1 macrumors 6502a

    Jan 31, 2009
    Dallas, TX
    Mine has the same issue and is from the same era, I'm glad this still works I should try to get mine fixed although its only a backup computer.
  17. iMacC2D, Jan 20, 2012
    Last edited: Aug 12, 2017
  18. sherrihepler macrumors newbie

    Jun 15, 2012
    Stripes in imac screen

    Mac will no longer fix the issue. I just talked with a Senior Advisor there and he says the repairs are no longer being covered by apple and need to be out of pocket. $700 for a mac less than 5 years old. In addition, I want to get a laptop soon, but am not happy with mac at the moment, due to this issue. What else can I get!? How do I have them replace this faulty part?


    Who can I talk to? Name and number, PLEASE!
  19. MACDADDY40 macrumors newbie

    Jun 28, 2012
    Oh no!

  20. tech0925 macrumors member


    Sep 4, 2009
    I also got very poor support from Apple. I ended up having to sell my iMac since I am a web designer and this was driving me crazy! I ended up building a custom PC for now.

    Is anyone having this issue on the new iMac's? I need to get another but I don't want the same problem for sure!
  21. TitanJeff macrumors regular


    Aug 20, 2004
    A vertical cyan line showed up today (it's red on a dark background).

    I'm Factory W8. I've had this since Aug 2010.

    This should not be happening to a MBP just a little over two years old.
  22. smscarbr macrumors newbie

    Sep 8, 2012
    Issue solved just this week

    My MBP was just a little over 2 years when I saw the dreaded line last week. This being my first MAC (and one I spent 2k on), I was crushed. I googled, found this forum, and immediately made an apt at a Genius bar. Less than a week later, I have a new screen monitor! I will consider myself lucky. For me it was painless and an easy fix!
  23. DJTEMPO7 macrumors newbie

    Mar 10, 2013
    Anyone? Anyone? Beuhler?

    Has anyone been able to fix the "vertical lines" issue or replace the monitor on their own? Parts appear to be "affordable" on eBay. Just wondering what the process involves.

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