Colors are not showing up when printing

Discussion in 'iMac' started by curtis83, Apr 24, 2013.

  1. curtis83 macrumors newbie

    Joined:
    Apr 24, 2013
    #1
    A woman in my office is having an issue and it's up to me to solve it.

    She has a desktop Mac with Microsoft Word on it. Whenever she prints a document that has any color in it, the color is omitted from the final product. Anything that is in black & white shows up, but anything that was in color, doesn't show up at all and is left out.

    I'm fairly new to Macs so I'm a bit lost here.
     
  2. Jesla macrumors 6502

    Jesla

    Joined:
    Jan 7, 2013
    Location:
    Tennessee USA
    #2
    Maybe it's time to replace the color ink cartridge......???
     
  3. Kelsmom18 macrumors newbie

    Kelsmom18

    Joined:
    Dec 26, 2012
    Location:
    North Carolina
    #3
    Check her printer settings and make sure the "print in grayscale" isn't checked. :)
     
  4. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #4
    Hit CMD+P and when the dialogue box opens, make sure the presets are correct. Not set to print just black and white. Check the ink cartridges in the printer.
     
  5. joe-h2o macrumors 6502a

    Joined:
    Jun 24, 2012
    #5
    Have her print as normal, but instead of printing click "save to pdf" and then have her open it in Preview to see if the colours are there. If they are, it's a problem with the printer. If it looks wrong in the PDF then it's something Word is doing.

    Then try also printing that PDF and see what happens.
     

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