Here are the FAQs from the Comcast website. You need an AnyPlay device, which is probably a sort of Slingbox item that you connect to a coax and it broadcasts TV over your wireless network.
back to top
- What is AnyPlay? AnyPlay works with the XFINITY TV app so you can watch live TV on Apple® iPad and Motorola® Xoom (Coming Soon!) tablets in your home.
- What do I need to have in order to get AnyPlay? Once AnyPlay is available in your market, you will need:
- XFINITY service in your home including wireless Internet and router with one available Ethernet port
- An AnyPlay device from Comcast
- Apple® iPad or Motorola® Xoom (Coming Soon!) tablet running the XFINITY TV app, version 1.8 or later
- Can I watch all of the channels I currently subscribe to using AnyPlay? With AnyPlay you can watch most of the XFINITY TV channels included with your XFINITY TV service with the exception of channels that launch On Demand.
- I currently have the XFINITY TV app downloaded on my tablet. Does this mean I automatically have access to AnyPlay? In order to use AnyPlay, you need an AnyPlay device, cable modem and wireless router. In addition you need to ensure the version of the XFINITY TV app you have is 1.8 or later. Determine the required app version.
- How do I know if I have the right version of the XFINITY TV app? The version of the XFINITY TV app required for AnyPlay is version 1.8 or later and can be downloaded from the iTunes App Store and Android Market. You can check the version number of your XFINITY TV app from the app on the app Settings screen.
- How many tablets can I use with AnyPlay? Although you can register up to 10 tablets, AnyPlay only supports viewing live TV on one tablet at a time.
- Why do some channels or programs not have a Play Live or Play Channel button? The Play Live or Play Channel button will not display if you are tuned to a channel on your television which launches into On Demand.
- Why is the video not coming in clear when I play a channel on my tablet? Make sure there are no electronic devices in the vicinity of your wireless router that could be causing interference. If your router is supporting multiple functions or performing a single function that is consuming its resources such as a movie download, it may affect the video quality on your tablet. Wait until the function(s) is complete to see if the quality of the video is improved. Also tune to the same channel using your set-top box to see if the video is distorted on your television as well. If so, you may have a XFINITY TV service issue and should call 1-800-XFINITY.
- Why am I able to play a program/channel on my tablet that I have blocked by Parental Controls on my set-top box? Parental Controls you have set on your set-top box will not restrict access to content through AnyPlay. Learn more about setting AnyPlay Parental Controls.
- Why do I lose the Closed Captioning I have enabled on a program when I play that program on my tablet? To enable Closed Captioning for live programming you are viewing on your tablet, simply select the CC button in the bottom right hand corner or the screen. If you have Closed Captioning enabled on your set-top box and are viewing a program on your television with Closed Captioning, you will not see that Closed Captioning when you play it on your tablet.
- Why was I asked again to enter my AnyPlay Lock PIN when I already entered it previously? If you select the Home button on your tablet while playing live TV, and then reopen the app from the Home screen, you will be prompted again to enter your AnyPlay Lock PIN. Once you enter your PIN, you will be returned to the previously viewed channel.
* AnyPlay currently not available in all areas. Requires subscription to XFINITY HD Triple Play package and enrollment in the XFINITY Insider program. $9.95 shipping and handling fee may apply for AnyPlay self-installation kit, which would be shipped to customers home. For professional in-home installation by a Comcast technician, additional charges may apply. Please call for restrictions and complete details. © Comcast 2011. All rights reserved.