Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3) ... I am already disappointed... - Tech did not introduce himself. (However, he was on-time.) - He did not talk much. - Did not even know what service I signed up for. He was performing a speedtest.net run, and it got up to 17.89 mb/s. He said, "You must have gotten the 12 then, right?" I told him I ordered the 20. He says, "No, see, you got the 12 because that is the turbo boost kicking in. Also, if you had gotten the 20, you would need an entirely different modem." So you're telling me that not only did you set me up with the wrong service, but you also brought the wrong modem? But, knowing better, I ignored it. See, the 12 mb/s (and 20) is up to 12 or 20, with turbo boost. Also, the modem (a Surfboard 5100) supports up to 38 mb/s... /facepalm These guys, I swear! They don't know squat! In the one day of research that I had done, I know more about the products than he does... Urgh! Anyways... I might get a DOCSIS 3.0 modem. Better than $7/mo for this thing.