Communicator for Mac screen sharing disconnects immediately

[richmay]

I'm running Communicator for Mac 13.1.0 with a corporate account. Whenever I attempt to screen share it *looks* like it is about to work initially but then the screen sharing drops out after a couple of seconds.

After the screen sharing session drops out I see "an error occurred" in my conversation.

The same happens if someone else shares their screen and I try to view.

Any ideas what I should look for in resolving this? Our corporate IT doesn't formally support us Mac types unfortunately.

Thanks much for your help.

 

[WorldC3]

Same thing happening to me, but not with all users

Sam disconnect after sharing connection established. Happens if I innate or the other user does.

Does not happen with all remote participants, and one person that I used to be able to share with, changed to a new laptop and now I get the same issue with her.

Have tried getting them to change resolution settings, etc... to no avail

Other ideas?