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Discussion in 'MacBook Air' started by cisco the kid, Feb 4, 2012.

  1. cisco the kid macrumors newbie

    Joined:
    Jun 21, 2009
    #1
    I now have it on both my macbook air and pro. I'm not sure where it came from. I called Applecare in australia and the rep I spoke with had me delete the app in my applications folder. This didn't solve the problem.

    He concluded its some kind of maleware and suggested I buy Nortons or Macafee.

    Anyone know how I can get rid of it?
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    Have what? Can you be more specific? Post a screen shot?

    You don't need any 3rd party antivirus app to keep your Mac malware-free. Macs are not immune to malware, but no true viruses exist in the wild that can run on Mac OS X, and there never have been any since it was released over 10 years ago. You cannot infect your Mac simply by visiting a website, unzipping a file, opening an email attachment or joining a network. The only malware in the wild that can affect Mac OS X is a handful of trojans, which cannot infect your Mac unless you actively install them, and they can be easily avoided with some basic education, common sense and care in what software you install. Also, Mac OS X Snow Leopard and Lion have anti-malware protection built in, further reducing the need for 3rd party antivirus apps.
     
  3. agentphish macrumors 65816

    agentphish

    Joined:
    Sep 7, 2004
    #3
    There should be a folder in the applications folder called "Toolbars" often times there's a toolbar uninstaller in there.

    If the rep had you delete the folder without running the uninstaller, he or she didn't do his or her job correctly. In which case you'll need to look at manual removal of the toolbar.

    Remove the following if you have them:
    /Library/Application Support/Conduit
    /Library/InputManagers/CTLoader
    /Library/Receipts/ctloader.pkg
    /Library/Receipts/<Toolbar name>.pkg
    /Library/Application Support/SIMBL/Plugins/CT2285220.bundle
    /Users/<User name>/Library/Application Support/Conduit

    Basically you want to manually trash anything that is related to Conduit, CTLoader, or SIMBL

    You may need to use activity monitor to kill the CTLoader process if it is running.

    Some of the info was taken from the apple support discussions thread:
    https://discussions.apple.com/thread/2179391?threadID=2179391&tstart=0&start=15
     
  4. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    Or if it helps, you can follow the instructions in the following link, using "Conduit", "CTLoader", and "SIMBL" as search terms.

    The most effective method for complete app removal is manual deletion:
     

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