Hi, my MacBook (White, Early 2008, 2.2Ghz, 4GB RAM) developed hairline cracks so I took it to an unnamed Apple Authorised Service Centre as told to do so by Apple; all problems were covered under warranty. It's been over a month now since I handed my MacBook over (December 3rd) and I have still not received it back. As a computer science student I depend on my MacBook for class, so I've had to make do with public computers for the past month. The service centre also lied to me several times, particularly saying that they were waiting for Apple to authorize the parts to be replaced, when they didn't actually make a request for the parts until December 23rd (as stated by Apple), even telling me that it had been repaired at one stage, only to inform me that it hadn't been repaired when I made the 100 mile trip to pick it up. I've contacted Apple about the issue and they said that the case will be passed to the European directors for review. They also told me to call customer relations on Monday to take up my case. I feel very let down by Apple, to the extent that I don't really want my MacBook back. However; I would be happy if I could get some sort of discount to purchase a Unibody MacBook. I was thinking that they could take my MacBook away from me to sell as refurbished and give me a £400 discount on a Unibody MacBook and leave me to pay the further £725. Do you think they would agree to this, or anything at all? My family are all loyal Apple customers with 2 iPhone 3Gs, 3 iPods and 1 Mac in the house, but we all feel severely let down and unlikely to purchase another Apple product unless they help fix the problem I've been having.