Complaint of retail store apple worker?

K

kec1112

macrumors newbie
Hello all, I was looking for some advice as to what I should do. I had my Powerbook G4 repaired this weekend. While I am pleased with the repair work of my computer, I had noticed that there was online activity throughout the weekend. While I have no problem with other's using my internet, I find it incredibly unprofessional that Apple workers were using sites such as "Myspace." Also, I had my soundboard replaced. While it was mandatory to start up the computer to make sure things were in working order, again, I feel there was no reason for somebody to be doing personal online activities. And, that somebody being an Apple retail/repair worker who I have originally trusted 100%. Do you think I could call apple directly and report the problem? Thanks in advance!
 
Yes I would report this to Apple.
I'm not saying Apple employees would be doing any illegal surfing (child porn etc) but if they had, who do you think will get the blame .. :(
Keep yourself right.
 
I agree, and I disagree, yeah the guy is a moron for using your computer to check his stupid myspace account, but I mean cmon, whats the big deal? if he went surfing for porn or downloaded some stupid stuff onto your mac, thats a different story, maybe he went onto myspace to check to see if the sound was working, ie: a band page? If not, still no biggy in my book, what good will it do to you if he gets his ass chewed out for something so minuscule. Give the idiot a break, is getting him in trouble or fired really gonna make you feel better?
 
I'd call the store and talk to the manager. It is common for people to use whatever computer is available to use the Internet, but if you have a problem, let them know.

TEG
 
Thetics said:
I agree, and I disagree, yeah the guy is a moron for using your computer to check his stupid myspace account, but I mean cmon, whats the big deal? if he went surfing for porn or downloaded some stupid stuff onto your mac, thats a different story, maybe he went onto myspace to check to see if the sound was working, ie: a band page? If not, still no biggy in my book, what good will it do to you if he gets his ass chewed out for something so minuscule. Give the idiot a break, is getting him in trouble or fired really gonna make you feel better?
Click to expand...

Are you the guy who worked on his computer? ;)

Joking of course.

Well, I would have to probably report this technician to Apple. What if he looked at and recorded your finances or emails. These guys have to uphold a high code of ethics or else it gives the company a bad reputation.

Think about it, if you are at someone's house do you just jump on their computer, or do you ask? Do you just jump in a car and go for a joy ride, or do you ask?

One more point, who is paying this tech to look at his myspace?? Apple would want to know they have a slacker tech.

Also, there are much better ways to check audio than going to a bands, myspace. He could have easily checked it with speech recognition software built into the OS.
 
Thetics said:
I agree, and I disagree, yeah the guy is a moron for using your computer to check his stupid myspace account, but I mean cmon, whats the big deal? if he went surfing for porn or downloaded some stupid stuff onto your mac, thats a different story, maybe he went onto myspace to check to see if the sound was working, ie: a band page? If not, still no biggy in my book, what good will it do to you if he gets his ass chewed out for something so minuscule. Give the idiot a break, is getting him in trouble or fired really gonna make you feel better?
Click to expand...

I agree with this. Remember, there are a lot of people today that might actually shrivel into a tiny raisin if they went ten minutes without looking at their myspace profile. It was probably for his own good!
 
Thetics said:
I agree, and I disagree, yeah the guy is a moron for using your computer to check his stupid myspace account, but I mean cmon, whats the big deal? if he went surfing for porn or downloaded some stupid stuff onto your mac, thats a different story, maybe he went onto myspace to check to see if the sound was working, ie: a band page? If not, still no biggy in my book, what good will it do to you if he gets his ass chewed out for something so minuscule. Give the idiot a break, is getting him in trouble or fired really gonna make you feel better?
Click to expand...


The only thing I failed to mention was that when I went to myspace.com, someone else's name and password had been saved. I did not think much of it, but when I used my name and password to sign into my account, it had logged into his account. While it showed all of his information, when I clicked on "inbox" thinking it might be his mail, it was my email. I know that Apple would probably report this as a Myspace issue, because I know there is a ton of junk on Myspace. I just found it ironic that I have never had an issue with Myspace, but after getting my computer back someone else had been using it. I am not looking to get someone in trouble, I just find it extremely unprofessional. There are other ways to test the sound rather than signing onto myspace. It had been evident that he was doing other things as well.
 
Change his profile information to 'GAY' and 'SWINGER'

That should make you feel better for a few days :)
 
ntrigue said:
Change his profile information to 'GAY' and 'SWINGER'

That should make you feel better for a few days :)
Click to expand...


Haha, I wish I could. I have his email address, and while I deactivated my account, when I search for him his profile comes up. It's all very weird.
 
I would probably get in touch with someone at Apple just to let them know about it. Hey maybe they'll even credit your bill for the repair.
 
I was in MacDonalds the other day and one of the young men serving started picking his nose. I did report that to the manager:D
 
kec1112 said:
The only thing I failed to mention was that when I went to myspace.com, someone else's name and password had been saved. I did not think much of it, but when I used my name and password to sign into my account, it had logged into his account. While it showed all of his information, when I clicked on "inbox" thinking it might be his mail, it was my email. I know that Apple would probably report this as a Myspace issue, because I know there is a ton of junk on Myspace. I just found it ironic that I have never had an issue with Myspace, but after getting my computer back someone else had been using it. I am not looking to get someone in trouble, I just find it extremely unprofessional. There are other ways to test the sound rather than signing onto myspace. It had been evident that he was doing other things as well.
Click to expand...

Why were you checking his email??!? lol. Anyways, check his myspace profile, get his name, and report it to apple.
 
I had a rude "genius" which I reported. He told me that my frayed, burnt, and melted magsafe adapter was "my responsibility to replace." After mentioning to him that it was a known problem (showed him some websites and Apple's own discussion forums" and pointing out that it was a fire hazard, he replaced it quipping "it will be the last one you get. I promptly called Apple and reported it and the rep asked me a series of questions about my experience and apologized that it had happened. I later got another call from Apple regarding the incident and asked me questions about the genius' professionalism. I don't know if anything happened, but man was that guy a pill.

Call Apple and report it. It was unprofessional and inexcusable for an employee to do that.
 
Spievy said:
Are you the guy who worked on his computer? ;)

Joking of course.

Well, I would have to probably report this technician to Apple. What if he looked at and recorded your finances or emails. These guys have to uphold a high code of ethics or else it gives the company a bad reputation.
Click to expand...

While I'm not condoning the practice of using customer's computers for personal use I always back up my Macs completely to an external HD, format and clean install Leopard with a generic user account and no password before sending it in to Apple for service.

Thus, I really wouldn't care what they look at on the machine.

Protect yourselves.
 
SaSaSushi said:
While I'm not condoning the practice of using customer's computers for personal use I always back up my Macs completely to an external HD, format and clean install Leopard with a generic user account and no password before sending it in to Apple for service.

Thus, I really wouldn't care what they look at on the machine.

Protect yourselves.
Click to expand...

what if your machine doesn't boot up anymore. then you have to send your mac with all your data in. of course you would have a backup. but i need to know that my data will be treated confidential. and people using my computer for private purposes doesn't make me trust their service at all.

report it directly to apple with all the proof you have.
 
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