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Completely outraged...**Update**
- Thread starter queshy
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What facts are you referring to? I promise that I was 100% honest in all of my posts. Any "errors" are due to me typing too fast and messing up pronouns (happened in another post on page 3). I'd be happy to explain anything.
hey queshy,
when your sis first returned with the "exchanged" machine did you check the computers numbers, cause i wouldnt be suprised if the "genius" has just gone out the back, had a smoke then came back with the same computer.
when i bought my current MBP the "genius" didnt even install the ram correctly and i dont own mini screw drivers so i went back and got given the whole have you used an apple computer before talk until they realised they had stuffed up, ha! dumbos
when your sis first returned with the "exchanged" machine did you check the computers numbers, cause i wouldnt be suprised if the "genius" has just gone out the back, had a smoke then came back with the same computer.
when i bought my current MBP the "genius" didnt even install the ram correctly and i dont own mini screw drivers so i went back and got given the whole have you used an apple computer before talk until they realised they had stuffed up, ha! dumbos
I checked the serial numbers and they were indeed different. The first was a week 31, the second was a week 17. But I wouldn't have put it past them at that point...
I sent an e-mail to Mr. Jobs, detailing the entire story and it's resolution. We'll see what "they" say (whoever answers, if anybody).
At least you finally got a working macbook. 
It doesn't surprise me about Customer Relations being unhelpful really, they've been rude and arrogant with me before when I had a problem.
But at least it's all worked out alright in the end, and you're not banned afterall.
It doesn't surprise me about Customer Relations being unhelpful really, they've been rude and arrogant with me before when I had a problem.
But at least it's all worked out alright in the end, and you're not banned afterall.
"We'll see what "they" say (whoever answers, if anybody)."
Good for you Queshy. I have a strong hunch this story isn't over... This has been a most entertaining thread - no schadenfreude intended. Really felt for you. I bought through a third party vendor who actually delivers and sets your machine up, out here in vancouver. was/has been an amazing experience. no pretension, no crap and there for the dumbest newbie crap i could come up with Gotta admit, if i had been faced with your predicament, there would have been blood on the moon, cheers. vic
Good for you Queshy. I have a strong hunch this story isn't over... This has been a most entertaining thread - no schadenfreude intended. Really felt for you. I bought through a third party vendor who actually delivers and sets your machine up, out here in vancouver. was/has been an amazing experience. no pretension, no crap and there for the dumbest newbie crap i could come up with
Gotta admit, if i had been faced with your predicament, there would have been blood on the moon, cheers. vic
Really? Care to share the name/location of the store? I'm in vancouver and the only place I can get my Apple stuff is from best buyI bought through a third party vendor who actually delivers and sets your machine up, out here in vancouver. was/has been an amazing experience. no pretension, no crap and there for the dumbest newbie crap i could come up with
.Really? Care to share the name/location of the store? I'm in vancouver and the only place I can get my Apple stuff is from best buy
MacSimize, guys' name is Chuck, he's in the yellow pages.
I gave him a cheque for the mpb, he went away, cashed it and brought me back my baby. Coupla weeks later i did some dumbass computer tweak and he was by my place in an hour to fix it good, real good, jim bob
Now that just sucks. I wonder what's causing this vibration. Anyway, there's a warrantee on is regardless of conditions, but eventually they won't give you any more replacements just because it's too wasteful. Don't worry about that though, you'll get a good one eventually
probably the hard disk, could be a bad batch of disks that left the factory not perfectly balanced, or at least not balanced to within tolerance. rotating unbalances for the lose indeed.
wont be a fan because they wont have enough mass to really start making obvious vibrations. the only other thing it could be is the disc drive, and obviously thats dependant on the disc in the drive at the time.
i would just plain go to another store, all the ones at that store may have hard drives from the same batches and just be all the same.
curious how a piece of paper underneith the machine subdues it, cant imagine that the paper would have ample damping capability but stranger things have happened.
but yeah eitherway you, the customer, are not satisfied with the level of quality, they should be doing all they can to satisfy you. I think telling you you can have a replacement on condition u cannot have another no matter how bad it is is actually illegal, dude should be fired for that.
wow, just wow.
if i was the man in charge of running apples retail stores i'd sack the whole lot of them and shut the shop down. i wouldnt even call that unproffesional its just down right wrong. i wouldnt want that bunch ruining my rep.
i concur, RGB photo labs in mboro will get my undivided business for a long time to come when i need photo related stuff. the people 2 doors down in jessops were rude and made you feel guilty for just walking in the shop...like you were ruining their day.
by contrast the guys in RGB will bend over backwards for you, and if theyre not particularly busy will be more than happy to share advice and techniques with you. it also helps that they are sometimes a full £50 cheaper with the same items than jessops which is literally 2 doors down the street.
yeah no wonder jessops are going down the pan, crap prices, crap customer service and relations.... crap company. period.
I hope you get a good response from 'sjobs' Queshy.
I had massive problems with a phone company last year (a MASSIVE bill for work which was never done on my line). It took weeks of emails from me, threats of court action from them as I had refused to pay- though I kept up my payments for calls.
I found the CEO's email address on the 'net and, as I expected, received a generic reply from the address. However, the next day I had a call from a manager who talked through the facts with me and within half an hour of that, had the whole charge wiped clear.
I'd agree with the other posters that even if it isn't the boss himself, the person reading should be high up enough to pull some strings; even if its just re-education of 'geniuses'!
I had massive problems with a phone company last year (a MASSIVE bill for work which was never done on my line). It took weeks of emails from me, threats of court action from them as I had refused to pay- though I kept up my payments for calls.
I found the CEO's email address on the 'net and, as I expected, received a generic reply from the address. However, the next day I had a call from a manager who talked through the facts with me and within half an hour of that, had the whole charge wiped clear.
I'd agree with the other posters that even if it isn't the boss himself, the person reading should be high up enough to pull some strings; even if its just re-education of 'geniuses'!
Wow, what a story. Glad you got what you wanted in the end.
I've had geniuses who refuse to see a blatent fault who have taken a completely disgraceful attitude with me. The only way I got my 1 day old Macbook repaired was sitting at the genius bar all day politely arguing each of their ridiculous points. In the end I figured they thought I was loosing them more customers, so they relented. I think many people would've just given up and been very intimidated.
On the other hand, I've had a genius takeover from another who was telling me an optical drive failure was my fault and had started creating me an invoice for repair - which I was probably going to have to pay. The genius who tookover replaced the optical drive free of charge.
I think Apple needs to get rid of these people who appear to carry the attitude that they are doing us a favour by being there and providing a service which they are being paid do by us -- the customer.
I've had geniuses who refuse to see a blatent fault who have taken a completely disgraceful attitude with me. The only way I got my 1 day old Macbook repaired was sitting at the genius bar all day politely arguing each of their ridiculous points. In the end I figured they thought I was loosing them more customers, so they relented. I think many people would've just given up and been very intimidated.
On the other hand, I've had a genius takeover from another who was telling me an optical drive failure was my fault and had started creating me an invoice for repair - which I was probably going to have to pay. The genius who tookover replaced the optical drive free of charge.
I think Apple needs to get rid of these people who appear to carry the attitude that they are doing us a favour by being there and providing a service which they are being paid do by us -- the customer.
queshy - well done on getting the MacBook that was paid for.
spjonesi mentioned Caddyshack, this saga reminds me of Griffin Dunne in After Hours - "I really just want to go home" -> I really just want a MacBook that works.
spjonesi mentioned Caddyshack, this saga reminds me of Griffin Dunne in After Hours - "I really just want to go home" -> I really just want a MacBook that works.
i was thinking the same thing, but hey queshy if this is really happening to you, i feel for you, if you're making it up just to get attention (cause you sure have gotten a lot of it) damn you
btw i give you the benefit of the doubt because you are a long time member, and pretty high up as far as member rankings go
Good time to point out that Digg is a useless waste of bandwith and so was the site they stole the idea from. Just a troll wasteland.
Well, this thread is dying down a bit. Just an update:
I haven't received an e-mail back from "sjobs" or anybody at Apple, although the manager of the Apple Store e-mailed me a few times to make sure "everything is OK" - he mentioned that I escalated to Corporate so he wanted to just check up on me.
I haven't received an e-mail back from "sjobs" or anybody at Apple, although the manager of the Apple Store e-mailed me a few times to make sure "everything is OK" - he mentioned that I escalated to Corporate so he wanted to just check up on me.
That's the kind of call you get from a company fearing a lawsuit. I think you should see this through with corporate, it would be a service to all future customers of that location. I know I wouldn't want to walk into a store with employees like that.
Yeah, in his e-mailS he sounded very eager to satisfy me and to make sure I was no longer angry.
But to be frank I'm insulted that instead of an apology letter, they tried to silence me by valuing my humiliation and embarrassment at the Apple store at $200.
Update:
So I emailed Steve Jobs and got no reply. I basically send "them" a copy of everything that took place - pretty much a copy paste of my posts here but more formally written.
Today I get an e-mail from the store manager saying he has received a copy (forwarded I guess) of my e-mail to S. Jobs and wants to discuss the issue for closure.
It's interesting that someone actually processed the e-mail but I really didn't intend that e-mail to be read by the Apple Store staff.
I will call him later this week.
Just thought I'd let you know the update.
So I emailed Steve Jobs and got no reply. I basically send "them" a copy of everything that took place - pretty much a copy paste of my posts here but more formally written.
Today I get an e-mail from the store manager saying he has received a copy (forwarded I guess) of my e-mail to S. Jobs and wants to discuss the issue for closure.
It's interesting that someone actually processed the e-mail but I really didn't intend that e-mail to be read by the Apple Store staff.
I will call him later this week.
Just thought I'd let you know the update.
When you email corporate about an Apple Store issue they forward the email to the head manager of the store. That's how it worked for me as well.
I've had the same kind of treatment in the store before with the deal being made for one exchange only and the same condescending attitude with one of the "managers". The head manager called me and was extremely nice and got me working with her assistant sales manager who was also very kind and made sure everything worked out for me.
Sadly enough, the computer that I ended up getting has developed problems a month later (keyboard / trackpad died -- bright spots and dark lines on the LCD). I'm headed in to the Apple Store today -- fearing the worst. Hopefully one of the people I worked with before will be there. It's kind of disappointing that you can't just call in the day the problem arises and get a repair setup. I had to schedule a genius bar appointment two days in advance. That's two days without a working computer... so lame.
I have to say I buy a new mac at least every 6 months and always loved the service i had at stores and from email, I had 4 bad macs nd they sent me a new 17: MBP for my issues, they also gave me no problems when i had the yellow tint issue.....GO APPLE!
Not at your expense queshy, but im really enjoying watching this unfold!!
Keep us all updated!!