Computer fell off table - applecare void?

[KevRC4130]

Hi guys,

My new Macbook Pro 15" recently fell off a table. It wasn't a terrible fall, but it was onto tile. The main damage is a small ding in the corner. Fortunately, the screen and everything else is fine.

The one other exception is that the bottom of the case now creaks a bit. It's minor, but annoying.

What I would like to do is take it to the Genius Bar and see what they can do. I realize that Applecare does not cover accidental damage. However, in this case, I have a hunch that just adjusting the bottom screws, for example, could do the trick (there really is no visible damage).

I am worried that by telling the 'Genius' about the fall might void my Applecare. Any thoughts about this? I don't want them to put my serial number into some blacklist.

Does the computer's drop-sensor have any kind of automatic history log that Apple checks?

Thanks!

 

[snaky69]

Hi guys,

My new Macbook Pro 15" recently fell off a table. It wasn't a terrible fall, but it was onto tile. The main damage is a small ding in the corner. Fortunately, the screen and everything else is fine.

The one other exception is that the bottom of the case now creaks a bit. It's minor, but annoying.

What I would like to do is take it to the Genius Bar and see what they can do. I realize that Applecare does not cover accidental damage. However, in this case, I have a hunch that just adjusting the bottom screws, for example, could do the trick (there really is no visible damage).

I am worried that by telling the 'Genius' about the fall might void my Applecare. Any thoughts about this? I don't want them to put my serial number into some blacklist.

Does the computer's drop-sensor have any kind of automatic history log that Apple checks?

Thanks!

There is no log for the sensor. In fact, if your MBP is the retina variant, I doubt there is one since there aren't any hard drive heads to park.

With that said, your warranty is most likely void unless the damage is not readily apparent, in which case it'd at the genius' (or his manager's) discretion.

 

[Hieveryone]

Whatever you do, do not tell them you dropped it.

I'd try to screw it myself, see if the creaking goes away. If not, go to the Apple store and tell them it's broken, and that you paid Applecare, so they need to fix it.

If they say you dropped it, look at them like they're crazy and just say "that's impossible, there's no way this has ever been dropped, let me speak to your manager"

Then go from there.

That's what I would do.

 

[nobodyjustwalks]

Terrible advice!

Whatever you do, do not tell them you dropped it.

I'd try to screw it myself, see if the creaking goes away. If not, go to the Apple store and tell them it's broken, and that you paid Applecare, so they need to fix it.

If they say you dropped it, look at them like they're crazy and just say "that's impossible, there's no way this has ever been dropped, let me speak to your manager"

Then go from there.

That's what I would do.

Your advice to the OP is to lie about the situation? And then if he doesnʻt get his way, force the issue? And then if he wins the "argument" be okay with ripping off a company?

Thatʻs theft.

OP, sorry, but just live with the dent. Hopefully everthingʻs okay with your laptop.

 

[maflynn]

Whatever you do, do not tell them you dropped it.

And how would you explain the dent?

Honesty is the best policy, if he gets caught in any sort of lie, the Genius will be less likely to help him in the event of an unrelated issue. If he's dealing with an issue related to the drop, then he needs to take responsibility for his actions and pay for the repair.

 

[Steve121178]

Whatever you do, do not tell them you dropped it.

That's appalling advice!

OP: Just be honest and explain the situation.

 

[simonsi]

Whatever you do, do not tell them you dropped it.

I'd try to screw it myself, see if the creaking goes away. If not, go to the Apple store and tell them it's broken, and that you paid Applecare, so they need to fix it.

If they say you dropped it, look at them like they're crazy and just say "that's impossible, there's no way this has ever been dropped, let me speak to your manager"

Then go from there.

That's what I would do.

MR should not condone this kind of advice any more than software piracy. It is consistant advice to attempt to defraud, deceive and obtain service to which the machine is not entitled, it goes beyond asking Apple for consideration of the circumstances.

 

[ABC5S]

Whatever you do, do not tell them you dropped it.

I'd try to screw it myself, see if the creaking goes away. If not, go to the Apple store and tell them it's broken, and that you paid Applecare, so they need to fix it.

If they say you dropped it, look at them like they're crazy and just say "that's impossible, there's no way this has ever been dropped, let me speak to your manager"

Then go from there.

That's what I would do.

Another theft member on this forum. Ban those that advocate theft.

 

[Airboy1466]

Hi guys,

My new Macbook Pro 15" recently fell off a table. It wasn't a terrible fall, but it was onto tile. The main damage is a small ding in the corner. Fortunately, the screen and everything else is fine.

The one other exception is that the bottom of the case now creaks a bit. It's minor, but annoying.

What I would like to do is take it to the Genius Bar and see what they can do. I realize that Applecare does not cover accidental damage. However, in this case, I have a hunch that just adjusting the bottom screws, for example, could do the trick (there really is no visible damage).

I am worried that by telling the 'Genius' about the fall might void my Applecare. Any thoughts about this? I don't want them to put my serial number into some blacklist.

Does the computer's drop-sensor have any kind of automatic history log that Apple checks?

Thanks!

In my experience no they do not I had them replace my entire bottom of my macbook air for $289 still got to keep my apple care they just considered it an out of warranty repair

 

[Hieveryone]

And how would you explain the dent?

Honesty is the best policy, if he gets caught in any sort of lie, the Genius will be less likely to help him in the event of an unrelated issue. If he's dealing with an issue related to the drop, then he needs to take responsibility for his actions and pay for the repair.

I mean he could say he dropped his phone on it, or his spoon while eating some Ramen, idk, plug anything you'd like.

Lying is a moral issue so if the OP is going to stay up at night feeling guilty about it then obviously don't. I'm just giving him my advice as to what I would do in that situation.

 

[IndoX]

As long as no hardware repairs are done at the Genius Bar the service is free. Explaining to a genius that you dropped your Mac and you would like to see if adjusting the screws fixes it won't cost you anything. Majority of the time they w9n't have an issue with it.

 

[ZBoater]

Honesty is the best policy. Apple Geniuses have heard it all. About the miraculous Virgin Mary dents and cracks. Trust me. Lying about it will get you nowhere, not to mention its WRONG.