Computer fell off table - applecare void?

Discussion in 'MacBook Pro' started by KevRC4130, Mar 25, 2015.

  1. KevRC4130 macrumors 6502

    Joined:
    Jul 1, 2004
    Location:
    Massachusetts
    #1
    Hi guys,

    My new Macbook Pro 15" recently fell off a table. It wasn't a terrible fall, but it was onto tile. The main damage is a small ding in the corner. Fortunately, the screen and everything else is fine.

    The one other exception is that the bottom of the case now creaks a bit. It's minor, but annoying.

    What I would like to do is take it to the Genius Bar and see what they can do. I realize that Applecare does not cover accidental damage. However, in this case, I have a hunch that just adjusting the bottom screws, for example, could do the trick (there really is no visible damage).

    I am worried that by telling the 'Genius' about the fall might void my Applecare. Any thoughts about this? I don't want them to put my serial number into some blacklist.

    Does the computer's drop-sensor have any kind of automatic history log that Apple checks?

    Thanks!
     
  2. snaky69, Mar 25, 2015
    Last edited: Mar 26, 2015

    snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #2
    There is no log for the sensor. In fact, if your MBP is the retina variant, I doubt there is one since there aren't any hard drive heads to park.

    With that said, your warranty is most likely void unless the damage is not readily apparent, in which case it'd at the genius' (or his manager's) discretion.
     
  3. Hieveryone macrumors 68020

    Joined:
    Apr 11, 2014
    #3
    Whatever you do, do not tell them you dropped it.

    I'd try to screw it myself, see if the creaking goes away. If not, go to the Apple store and tell them it's broken, and that you paid Applecare, so they need to fix it.

    If they say you dropped it, look at them like they're crazy and just say "that's impossible, there's no way this has ever been dropped, let me speak to your manager"

    Then go from there.

    That's what I would do.
     
  4. nobodyjustwalks macrumors regular

    Joined:
    Jan 23, 2013
    #4
    Terrible advice!

    Your advice to the OP is to lie about the situation? And then if he doesnʻt get his way, force the issue? And then if he wins the "argument" be okay with ripping off a company?

    Thatʻs theft.

    OP, sorry, but just live with the dent. Hopefully everthingʻs okay with your laptop.
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    And how would you explain the dent?

    Honesty is the best policy, if he gets caught in any sort of lie, the Genius will be less likely to help him in the event of an unrelated issue. If he's dealing with an issue related to the drop, then he needs to take responsibility for his actions and pay for the repair.
     
  6. Steve121178 macrumors 68040

    Steve121178

    Joined:
    Apr 13, 2010
    Location:
    Bedfordshire, UK
    #6
    That's appalling advice!

    OP: Just be honest and explain the situation.
     
  7. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #7
    MR should not condone this kind of advice any more than software piracy. It is consistant advice to attempt to defraud, deceive and obtain service to which the machine is not entitled, it goes beyond asking Apple for consideration of the circumstances.
     
  8. ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #8
    Another theft member on this forum. Ban those that advocate theft.
     
  9. Airboy1466 macrumors regular

    Airboy1466

    Joined:
    Feb 23, 2015
    #9
    In my experience no they do not I had them replace my entire bottom of my macbook air for $289 still got to keep my apple care they just considered it an out of warranty repair
     
  10. Hieveryone macrumors 68020

    Joined:
    Apr 11, 2014
    #10
    I mean he could say he dropped his phone on it, or his spoon while eating some Ramen, idk, plug anything you'd like.

    Lying is a moral issue so if the OP is going to stay up at night feeling guilty about it then obviously don't. I'm just giving him my advice as to what I would do in that situation.
     
  11. IndoX macrumors regular

    Joined:
    Oct 12, 2011
    #11
    As long as no hardware repairs are done at the Genius Bar the service is free. Explaining to a genius that you dropped your Mac and you would like to see if adjusting the screws fixes it won't cost you anything. Majority of the time they w9n't have an issue with it.
     
  12. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #12
    Honesty is the best policy. Apple Geniuses have heard it all. About the miraculous Virgin Mary dents and cracks. Trust me. Lying about it will get you nowhere, not to mention its WRONG.
     

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