Computer keeps shutting off - what to do?

TyrionDraper

macrumors newbie
Original poster
Apr 7, 2016
13
0
Hi I have MacBook Pro Retina 13inch from Mid 2014. All of a sudden my computer started crashing once every couple of hours, usually seems to happen when I'm surfing around in Safari. Here is the error report:

Code:
Anonymous UUID:       64B61377-E49C-FAC5-B484-97208B90B3CF

Thu Apr  7 01:52:35 2016

*** Panic Report ***
panic(cpu 0 caller 0xffffff8004dce40a): Kernel trap at 0xffffff7f8746f4f0, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000134, CR3: 0x0000000044ade0f4, CR4: 0x00000000001627e0
RAX: 0x0000000000000134, RBX: 0xffffff801a024dd8, RCX: 0x0000000000000000, RDX: 0x000000000000004d
RSP: 0xffffff810cf4b560, RBP: 0xffffff810cf4b740, RSI: 0x0000000000000002, RDI: 0x0000000000000000
R8:  0x000000000000ffff, R9:  0x0000000000000001, R10: 0x0000000000000003, R11: 0xffffff91f5d9b000
R12: 0x0000000011576101, R13: 0x00000000115b6101, R14: 0x00000000115f6001, R15: 0x0000000011476101
RFL: 0x0000000000010286, RIP: 0xffffff7f8746f4f0, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x0000000000000134, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0

Backtrace (CPU 0), Frame : Return Address
0xffffff810cf4b1f0 : 0xffffff8004cdab12
0xffffff810cf4b270 : 0xffffff8004dce40a
0xffffff810cf4b450 : 0xffffff8004dec273
0xffffff810cf4b470 : 0xffffff7f8746f4f0
0xffffff810cf4b740 : 0xffffff7f87475d2d
0xffffff810cf4b7b0 : 0xffffff7f86764939
0xffffff810cf4b7e0 : 0xffffff7f87475ab9
0xffffff810cf4b820 : 0xffffff7f8676499a
0xffffff810cf4b850 : 0xffffff7f87475a2a
0xffffff810cf4b890 : 0xffffff7f86764daa
0xffffff810cf4bb10 : 0xffffff7f8676442b
0xffffff810cf4bb50 : 0xffffff7f867642de
0xffffff810cf4bb80 : 0xffffff7f867639b4
0xffffff810cf4bbc0 : 0xffffff7f87475efd
0xffffff810cf4bbe0 : 0xffffff80052df277
0xffffff810cf4bd20 : 0xffffff8004d97cc0
0xffffff810cf4be30 : 0xffffff8004cdf283
0xffffff810cf4be60 : 0xffffff8004cc28b8
0xffffff810cf4bea0 : 0xffffff8004cd2665
0xffffff810cf4bf10 : 0xffffff8004db8bda
0xffffff810cf4bfb0 : 0xffffff8004deca96
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f8673b000->0xffffff7f867a5fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f8552c000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f86701000
         com.apple.driver.AppleIntelHD5000Graphics(10.1.4)[D35C5903-CC83-3824-8F8B-810D8A8A3430]@0xffffff7f8746d000->0xffffff7f874dafff
            dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7f8745a000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f8552c000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f86701000
            dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f8673b000

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:
15E65

Kernel version:
Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64
Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
Kernel slide:     0x0000000004a00000
Kernel text base: 0xffffff8004c00000
__HIB  text base: 0xffffff8004b00000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

System uptime in nanoseconds: 524927805612061
last loaded kext at 521641911464955: com.apple.driver.AppleXsanScheme    3 (addr 0xffffff7f867fb000, size 32768)
last unloaded kext at 521705985126284: com.apple.driver.AppleXsanScheme    3 (addr 0xffffff7f867fb000, size 32768)
loaded kexts:
com.apple.nke.rvi    2.0.0
com.apple.filesystems.afpfs    11.0
com.apple.nke.asp-tcp    8.0.0
com.apple.driver.pmtelemetry    1
com.apple.driver.AudioAUUC    1.70
com.apple.iokit.IOUserEthernet    1.0.1
com.apple.iokit.IOBluetoothSerialManager    4.4.4f4
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleUpstreamUserClient    3.6.1
com.apple.driver.ApplePlatformEnabler    2.6.0d0
com.apple.driver.AGPM    110.21.18
com.apple.driver.X86PlatformShim    1.0.0
com.apple.driver.AppleIntelHD5000Graphics    10.1.4
com.apple.driver.AppleBacklight    170.8.9
com.apple.driver.AppleHDA    274.7
com.apple.driver.AppleOSXWatchdog    1
com.apple.driver.AppleLPC    3.1
com.apple.driver.AppleHV    1
com.apple.driver.AppleThunderboltIP    3.0.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.4.4f4
com.apple.driver.AppleMCCSControl    1.2.13
com.apple.driver.AirPort.Brcm4360    1040.1.1a6
com.apple.driver.AppleSMCLMU    208
com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
com.apple.driver.AppleCameraInterface    5.46.0
com.apple.driver.AppleIntelFramebufferAzul    10.1.4
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleUSBTCButtons    245.4
com.apple.driver.AppleUSBCardReader    3.7.1
com.apple.driver.AppleUSBTCKeyboard    245.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
com.apple.BootCache    38
com.apple.iokit.IOAHCIBlockStorage    2.8.5
com.apple.driver.AppleAHCIPort    3.1.8
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    4.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    4.0
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    163
com.apple.security.quarantine    3
com.apple.security.TMSafetyNet    8
com.apple.security.SecureRemotePassword    1.0
com.apple.driver.CoreCaptureResponder    1
com.apple.iokit.IOSurface    108.2.1
com.apple.driver.AppleBacklightExpert    1.1.0
com.apple.driver.DspFuncLib    274.7
com.apple.kext.OSvKernDSPLib    525
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.4.4f4
com.apple.iokit.IOBluetoothFamily    4.4.4f4
com.apple.driver.AppleSMBusController    1.0.14d1
com.apple.driver.AppleHDAController    274.7
com.apple.iokit.IOHDAFamily    274.7
com.apple.iokit.IOAudioFamily    204.3
com.apple.vecLib.kext    1.2.0
com.apple.kec.Libm    1
com.apple.iokit.IO80211Family    1110.26
com.apple.driver.mDNSOffloadUserClient    1.0.1b8
com.apple.driver.corecapture    1.0.4
com.apple.iokit.IOSerialFamily    11
com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.driver.AppleSMC    3.1.9
com.apple.driver.IOPlatformPluginFamily    6.0.0d7
com.apple.AppleGraphicsDeviceControl    3.12.6
com.apple.iokit.IOAcceleratorFamily2    205.3
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.kext.triggers    1.0
com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.7
com.apple.iokit.IOUSBMassStorageDriver    1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.7
com.apple.driver.usb.IOUSBHostHIDDevice    1.0.1
com.apple.driver.AppleUSBMultitouch    250.5
com.apple.iokit.IOUSBHIDDriver    900.4.1
com.apple.driver.usb.cdc    5.0.0
com.apple.driver.usb.networking    5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice    1.0.1
com.apple.driver.usb.AppleUSBHub    1.0.1
com.apple.driver.CoreStorage    517.20.1
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOAHCIFamily    2.8.1
com.apple.driver.AppleThunderboltDPInAdapter    4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily    4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2
com.apple.driver.AppleThunderboltNHI    4.0.4
com.apple.iokit.IOThunderboltFamily    6.0.2
com.apple.driver.usb.AppleUSBXHCIPCI    1.0.1
com.apple.driver.usb.AppleUSBXHCI    1.0.1
com.apple.iokit.IOUSBFamily    900.4.1
com.apple.iokit.IOUSBHostFamily    1.0.1
com.apple.driver.AppleUSBHostMergeProperties    1.0.1
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    300.0
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.AppleKeyStore    2
com.apple.driver.AppleMobileFileIntegrity    1.0.5
com.apple.driver.AppleCredentialManager    1.0
com.apple.driver.DiskImages    417.2
com.apple.iokit.IOStorageFamily    2.1
com.apple.iokit.IOReportFamily    31
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    4.0
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.pthread    1
com.apple.kec.corecrypto    1.0
Model: MacBookPro11,1, BootROM MBP111.0138.B17, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB Receiver
USB Device: USB2.0 Hub
USB Device: USB Keyboard
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
Does anyone have any suggestions on how to fix this? I am clueless at reading the report. Thanks in advance.
 

duervo

macrumors 68020
Feb 5, 2011
2,319
1,042
Since it's a model with integrated graphics, and given the data in the log, I would suspect a problem with the RAM or the CPU.

Take it in and have it looked at. Failing that, try to run Apple Diagnostics yourself to see what it says:

https://support.apple.com/HT202731

At any rate, I suspect a hardware problem of some sort.
 

TyrionDraper

macrumors newbie
Original poster
Apr 7, 2016
13
0
Since it's a model with integrated graphics, and given the data in the log, I would suspect a problem with the RAM or the CPU.

Take it in and have it looked at. Failing that, try to run Apple Diagnostics yourself to see what it says:

https://support.apple.com/HT202731

At any rate, I suspect a hardware problem of some sort.
Thanks for the reply. I'm going to run the diagnostics on it now. If it is a hardware problem, that's pretty disappointing. This laptop is basically a docking station that connects to my monitor at my desk. I barely ever take it anywhere else, sometimes to the couch but I've never dropped it or anything. I suppose since I'm out of warranty I would have to pay for the repairs? That sucks if that's the case.
 

duervo

macrumors 68020
Feb 5, 2011
2,319
1,042
Yeah you'll have to pay. It's a 2014, but I guess technically you could have bought it less than a year ago if it was a refurb. If so, you would still be able to get AppleCare for it, which will probably cost less than any possible repair.

Apple Store will still do a free eval of it, to at least find out what's wrong. You can then go from there.
 

TyrionDraper

macrumors newbie
Original poster
Apr 7, 2016
13
0
Are you using Spotify by any chance? If so, try uninstalling it.
Nah unfortunately I'm not. Hoping it's still a software issue though.
[doublepost=1460059635][/doublepost]
Yeah you'll have to pay. It's a 2014, but I guess technically you could have bought it less than a year ago if it was a refurb. If so, you would still be able to get AppleCare for it, which will probably cost less than any possible repair.

Apple Store will still do a free eval of it, to at least find out what's wrong. You can then go from there.
Thanks. I'll have to do that if the diagnostics doesn't solve it for me. I bought it right at the end of 2014 so I'm definitely out of the year period.
 

treekram

macrumors 68000
Nov 9, 2015
1,849
405
Honolulu HI
If the problem started happening after upgrading to 10.11.3, then there's a good chance you have a pretty common problem. I say 10.11.3 even though you're running 10.11.4 because that's when I started noticing it on my Mini. A lot of people, though, seem to have only noticed it with starting with 10.11.4.

The symptoms are commonly freezing or crashing while doing something in Safari, with the kernel panic report showing "BSD process name corresponding to current thread: com.apple.WebKit" (or it could be Safari, but most commonly it has been WebKit). The kernel extensions it shows are the Accelerator and the Graphics Driver.

I think there may be different problems with the same root cause because some of the people have things in the logs that I don't see. In any case, what helped for me was disabling Flash in Safari, reducing multi-browser use (if you do use multiple browsers at the same time). Some people have speculated that it is the graphics acceleration - while you can turn it off in Firefox, you can't do so in Safari (except for WebGL). I've looked at the other threads that mention this issue (mainly in the El Capitan forum) and there has not been any other concrete steps mentioned - we're all waiting and hoping that Apple fixes this.

It's possible you have some other problem. But if you can run the computer without problems without using Safari or Firefox (don't know about Chrome), then there's a good chance it's the problem introduced in 10.11.3 or 10.11.4.
 

JohnDS

macrumors 65816
Oct 25, 2015
1,183
248
Do you still have the problem if you safe-boot by holding down the shift key?
 

JohnDS

macrumors 65816
Oct 25, 2015
1,183
248
Often the clue to what is causing the crash is the "last loaded kext" in the error log. In your case this is
com.apple.driver.AppleXsanScheme. I am not sure what this does, but I suspect it has something to do with a network storage device. The last loaded kext before that one is com.apple.nke.rvi which I believe is a network kernel extension. This points to a problem with a network drive of some sort. Are you using something that fits that description.

Perhaps you could download the free diagnostic software Etrecheck http://etrecheck.com and post the diagnostic report back here.
 

TyrionDraper

macrumors newbie
Original poster
Apr 7, 2016
13
0
If the problem started happening after upgrading to 10.11.3, then there's a good chance you have a pretty common problem. I say 10.11.3 even though you're running 10.11.4 because that's when I started noticing it on my Mini. A lot of people, though, seem to have only noticed it with starting with 10.11.4.

The symptoms are commonly freezing or crashing while doing something in Safari, with the kernel panic report showing "BSD process name corresponding to current thread: com.apple.WebKit" (or it could be Safari, but most commonly it has been WebKit). The kernel extensions it shows are the Accelerator and the Graphics Driver.

I think there may be different problems with the same root cause because some of the people have things in the logs that I don't see. In any case, what helped for me was disabling Flash in Safari, reducing multi-browser use (if you do use multiple browsers at the same time). Some people have speculated that it is the graphics acceleration - while you can turn it off in Firefox, you can't do so in Safari (except for WebGL). I've looked at the other threads that mention this issue (mainly in the El Capitan forum) and there has not been any other concrete steps mentioned - we're all waiting and hoping that Apple fixes this.

It's possible you have some other problem. But if you can run the computer without problems without using Safari or Firefox (don't know about Chrome), then there's a good chance it's the problem introduced in 10.11.3 or 10.11.4.
I was actually having problems in Yosemite as well and only just upgraded to El Capitan within the past week. Just before it froze while I was in mail, but it's possible something could've been going on in the background in Safari. Maybe I'll try that with Flash, actually it just updated Flash so maybe I'll see if that fixes it. Thanks for the response!
[doublepost=1460094456][/doublepost]
Do you still have the problem if you safe-boot by holding down the shift key?
Often the clue to what is causing the crash is the "last loaded kext" in the error log. In your case this is
com.apple.driver.AppleXsanScheme. I am not sure what this does, but I suspect it has something to do with a network storage device. The last loaded kext before that one is com.apple.nke.rvi which I believe is a network kernel extension. This points to a problem with a network drive of some sort. Are you using something that fits that description.

Perhaps you could download the free diagnostic software Etrecheck http://etrecheck.com and post the diagnostic report back here.
I haven't tried safe booting so not sure. And I'm not using anything special as far as network drives go. Will try out etrecheck and post back here, thanks.
 

treekram

macrumors 68000
Nov 9, 2015
1,849
405
Honolulu HI
My history of kernel panics with my 2012 Mini is that I didn't have them with Mountain Lion, had them with 10.10.3 - 10.10.5, have not had any kernel panics in El Capitan until 10.11.3. (Supposedly the .3+ updates are the most stable, but not for me.) In any case, I've looked at my El Capitan kernel panics (5). 4 of them happened in the WebKit process, 1 was in Safari. 4 of the kernel panics happened in 10.11.3, 1 in 10.11.4. The one in 10.11.4 had the following kernel extensions:

Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7fac9c2000->0xffffff7faca2dfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7faab2c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7fab6a1000
com.apple.driver.AppleIntelHD4000Graphics(10.1.4)[7F7E231F-5E66-3AC2-B78F-88B83B43638E]@0xffffff7faca3c000->0xffffff7facaa4fff
dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7fab50b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7faab2c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7fab6a1000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7fac9c2000

which is pretty much the same as what you have, except I have the HD4000 GPU, you have the HD5000 GPU. Unless our computers, which have different models of CPU's and GPU's had a mind meld, I think it's unlikely we have the same hardware issue that would produce such a similar report at this point in time. So I wouldn't panic about the hardware (at least not yet).

(What is a bit unsettling to me is that in my 10.11.3 panics is that the com.apple.iokit.IOAcceleratorFamily2 went from 205.1 to 205.3 in 10.11.4 - maybe a sign that they're trying to fix/screw something up? All the other extensions in the backtrace had the same version.)

The last loaded kext can be deceiving. In one kernel panic I had com.apple.driver.AppleXsanScheme, but I don't have a SAN. Another time it's com.apple.filesystems.afpfs and I don't use the Apple Filing Protocol. Another time it's com.apple.filesystems.smbfs but I don't use SMB. Once there was com.apple.filesystems.msdosfs in the second of the last loaded kext pair and that was common in my Yosemite kernel panics but I don't use the DOS file system (have in the past for some external disks, when I didn't have kernel panics!). According to Apple, a SAN has "At least one computer acting as a metadata controller that combines the RAID arrays and presents their storage to clients as one or more volumes that behave like local disks." You probably don't have that.

Running Etrecheck is not a bad idea. Something may come up there. Post the results and we'll take a look. I haven't run Etrecheck before but I think I'll do that. I think I know what I have on my computer but it's just good due diligence. Like I mentioned in my earlier post, this seems to be an El Capitan issue that seems pretty common.

EDIT: When you said that there was a Flash update, I thought "but I just updated it on March 28" but sure enough, I did the version check and there's an update waiting. It may help (the last one didn't) but I also think there's still something not right with El Capitan in this issue.
 
Last edited:

TyrionDraper

macrumors newbie
Original poster
Apr 7, 2016
13
0
My history of kernel panics with my 2012 Mini is that I didn't have them with Mountain Lion, had them with 10.10.3 - 10.10.5, have not had any kernel panics in El Capitan until 10.11.3. (Supposedly the .3+ updates are the most stable, but not for me.) In any case, I've looked at my El Capitan kernel panics (5). 4 of them happened in the WebKit process, 1 was in Safari. 4 of the kernel panics happened in 10.11.3, 1 in 10.11.4. The one in 10.11.4 had the following kernel extensions:

Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7fac9c2000->0xffffff7faca2dfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7faab2c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7fab6a1000
com.apple.driver.AppleIntelHD4000Graphics(10.1.4)[7F7E231F-5E66-3AC2-B78F-88B83B43638E]@0xffffff7faca3c000->0xffffff7facaa4fff
dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7fab50b000
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7faab2c000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7fab6a1000
dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7fac9c2000

which is pretty much the same as what you have, except I have the HD4000 GPU, you have the HD5000 GPU. Unless our computers, which have different models of CPU's and GPU's had a mind meld, I think it's unlikely we have the same hardware issue that would produce such a similar report at this point in time. So I wouldn't panic about the hardware (at least not yet).

(What is a bit unsettling to me is that in my 10.11.3 panics is that the com.apple.iokit.IOAcceleratorFamily2 went from 205.1 to 205.3 in 10.11.4 - maybe a sign that they're trying to fix/screw something up? All the other extensions in the backtrace had the same version.)

The last loaded kext can be deceiving. In one kernel panic I had com.apple.driver.AppleXsanScheme, but I don't have a SAN. Another time it's com.apple.filesystems.afpfs and I don't use the Apple Filing Protocol. Another time it's com.apple.filesystems.smbfs but I don't use SMB. Once there was com.apple.filesystems.msdosfs in the second of the last loaded kext pair and that was common in my Yosemite kernel panics but I don't use the DOS file system (have in the past for some external disks, when I didn't have kernel panics!). According to Apple, a SAN has "At least one computer acting as a metadata controller that combines the RAID arrays and presents their storage to clients as one or more volumes that behave like local disks." You probably don't have that.

Running Etrecheck is not a bad idea. Something may come up there. Post the results and we'll take a look. I haven't run Etrecheck before but I think I'll do that. I think I know what I have on my computer but it's just good due diligence. Like I mentioned in my earlier post, this seems to be an El Capitan issue that seems pretty common.

EDIT: When you said that there was a Flash update, I thought "but I just updated it on March 28" but sure enough, I did the version check and there's an update waiting. It may help (the last one didn't) but I also think there's still something not right with El Capitan in this issue.
I didn't realize these problems were so rampant with OSX / Macbook users. My last MacBook, which wasn't a pro and actually was the last plastic model, never crashed when I used it on Mavericks and every OSX that came before it.

Here is my EtreCheck as requested:
Code:
EtreCheck version: 2.9.10 (261)

Report generated 2016-04-08 01:41:19

Download EtreCheck from https://etrecheck.com

Runtime 1:38

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Computer is restarting



Hardware Information: ⓘ

    MacBook Pro (Retina, 13-inch, Mid 2014) 

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro11,1

    1 2.6 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 166


Video Information: ⓘ

    Intel Iris

        W1952 1440 x 900 @ 60 Hz


System Software: ⓘ

    OS X El Capitan 10.11.4 (15E65) - Time since boot: about 11 hours


Disk Information: ⓘ

    APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB 

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB 

        Macintosh HD (disk1) / : 249.77 GB (61.09 GB free)

            Core Storage: disk0s2 250.14 GB Online


USB Information: ⓘ

    Apple Inc. Apple Internal Keyboard / Trackpad 

    Apple Inc. BRCM20702 Hub 

        Apple Inc. Bluetooth USB Host Controller 

    Logitech USB Receiver 

    Apple Inc. iPhone 

    Logitech USB Keyboard 


Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

    Mac App Store and identified developers


System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    149 Apple tasks

    [running]    82 Apple tasks


System Launch Daemons: ⓘ

    [not loaded]    45 Apple tasks

    [loaded]    151 Apple tasks

    [running]    93 Apple tasks


Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-01-14) [Support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-15) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-03-27) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2014-12-04) [Support]


Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (2015-10-15) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-15) [Support]

    [loaded]    com.adobe.agsservice.plist (2016-01-14) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-04-04) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-03-27) [Support]

    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-03-22) [Support]

    [not loaded]    com.oracle.JavaInstallHelper.plist (2016-03-24) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2014-12-04) [Support]


User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-03-15) [Support]

    [loaded]    com.pia.pia_manager.plist (2015-09-02) [Support]


User Login Items: ⓘ

    None


Other Apps: ⓘ

    [running]    com.finaldraft.finaldraft.v8.54432

    [loaded]    402 Apple tasks

    [running]    203 Apple tasks


Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

    QuickTime Plugin: 7.7.3 (2016-03-12)

    AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]

    AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-10) [Support]

    Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

    Default Browser: 601 - SDK 10.11 (2016-03-12)

    Google Earth Web Plug-in: 7.1 (2016-03-27) [Support]

    PepperFlashPlayer: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-22) Check version



3rd Party Preference Panes: ⓘ

    Flash Player (2016-04-04) [Support]

    Java (2016-03-22) [Support]


Time Machine: ⓘ

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 249.77 GB Disk used: 188.67 GB

    Destinations:

        Data [Network] 

        Total size: 2.00 TB 

        Total number of backups: 80 

        Oldest backup: 8/11/15, 5:31 PM 

        Last backup: 4/8/16, 1:06 AM 

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 249.77 GB X 3)


Top Processes by CPU: ⓘ

        6%    WindowServer

        2%    kernel_task

        2%    fontd

        1%    Final Draft

        0%    com.apple.WebKit.Plugin.64


Top Processes by Memory: ⓘ

    1.55 GB    com.apple.WebKit.WebContent(12)

    922 MB    kernel_task

    164 MB    Finder

    156 MB    Safari

    131 MB    mds_stores


Virtual Memory Information: ⓘ

    1.22 GB    Free RAM 

    6.78 GB    Used RAM (2.23 GB Cached)

    216 MB    Swap Used 


Diagnostics Information: ⓘ

    Apr 8, 2016, 01:16:33 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-08-011633_[redacted].crash

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

    Apr 7, 2016, 02:05:51 PM    /Library/Logs/DiagnosticReports/Kernel_2016-04-07-140551_[redacted].panic [Details]

    Apr 7, 2016, 02:05:49 PM    Self test - passed

    Apr 7, 2016, 12:51:01 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-07-125101_[redacted].crash

    Apr 7, 2016, 10:15:10 AM    /Library/Logs/DiagnosticReports/Kernel_2016-04-07-101510_[redacted].panic [Details]

    Apr 7, 2016, 02:23:14 AM    /Library/Logs/DiagnosticReports/Kernel_2016-04-07-022314_[redacted].panic [Details]

    Apr 7, 2016, 01:52:35 AM    /Library/Logs/DiagnosticReports/Kernel_2016-04-07-015235_[redacted].panic [Details]

    Apr 6, 2016, 07:46:30 AM    ~/Library/Logs/DiagnosticReports/com.apple.datamigrator_2016-04-06-074630_[redacted].crash

        /Applications/Xcode.app/Contents/Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator.sdk/System/Library/PrivateFrameworks/DataMigration.framework/XPCServices/com.apple.datamigrator.xpc/com.apple.datamigrator

    Apr 6, 2016, 07:46:27 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-06-074627_[redacted].crash

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Apr 6, 2016, 02:06:48 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-06-020648_[redacted].crash

    Apr 5, 2016, 02:33:17 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-05-143317_[redacted].crash

    Apr 5, 2016, 11:01:21 AM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-05-110121_[redacted].crash
 

Fishrrman

macrumors Core
Feb 20, 2009
19,689
6,863
Looking at the report above, I keep seeing:
"~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-05-143317_[redacted].crash" ??

Something to try (was this already suggested?):

Open the "users & groups" pref pane.
Click the lock icon and enter your password
Click the "+" and create a new, temporary, "empty" account.
Give it any username and password that you wish.
Now, log out of your "main" account and log into the new "temp" account.
Run that way for a while (I realize stuff you normally do won't be there).
Do you still get the spontaneous restarts?

If the answer is no -- problem is -something- "within" your main account.
If the answer is yes -- problem is elsewhere ("in the system"?)...
 

treekram

macrumors 68000
Nov 9, 2015
1,849
405
Honolulu HI
I ran EtreCheck and I must say mine is the most boring results that I've seen. The items in common were the launch daemon com.adobe.fpsaud.plist (2016-04-04) and com.oracle.java.Helper-Tool.plist (we have different versions). I'm guessing that fpsaud is for Flash. I don't think the problem is Java - I haven't that the Java plugins create graphic hardware problems and it's use now by websites is pretty rare.

What I did see is that it seems you're running Chrome. Is that right? There was another person in a thread on the Mac Mini forum who seemed to be having a similar issue and we went through some things and it turned out the commonality between us was that we used Flash and we used Safari and Firefox. One of the things I've done is not have multiple browsers open at the same time and that has helped. (Or, have one browser with only the "boring" page such as the one when one opens a new tab.) Chrome does not use the Adobe Flash plugin and from what I understand it no longer uses WebKit. But if it does graphics acceleration then that's where there may be conflict with Safari - this is pure speculation on my part.

I noticed that with the latest Flash plugin, if there are multiple sites which use Flash (for ads), things are a bit choppy. So maybe they've done something to help prevent problems.

So what I would suggest is being conservative in multi-browser use. You can try and see if the new Flash update helps, if it doesn't, disable it's use in Safari (after every Flash update, it will be activated again). Report back if you're still having problems.

EDIT: I see in the Mac Blog that the latest Adobe Flash update was done for security reasons.
 
Last edited:

TyrionDraper

macrumors newbie
Original poster
Apr 7, 2016
13
0
Looking at the report above, I keep seeing:
"~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-05-143317_[redacted].crash" ??

Something to try (was this already suggested?):

Open the "users & groups" pref pane.
Click the lock icon and enter your password
Click the "+" and create a new, temporary, "empty" account.
Give it any username and password that you wish.
Now, log out of your "main" account and log into the new "temp" account.
Run that way for a while (I realize stuff you normally do won't be there).
Do you still get the spontaneous restarts?

If the answer is no -- problem is -something- "within" your main account.
If the answer is yes -- problem is elsewhere ("in the system"?)...
Thanks will give this a go if it keeps happening.
I ran EtreCheck and I must say mine is the most boring results that I've seen. The items in common were the launch daemon com.adobe.fpsaud.plist (2016-04-04) and com.oracle.java.Helper-Tool.plist (we have different versions). I'm guessing that fpsaud is for Flash. I don't think the problem is Java - I haven't that the Java plugins create graphic hardware problems and it's use now by websites is pretty rare.

What I did see is that it seems you're running Chrome. Is that right? There was another person in a thread on the Mac Mini forum who seemed to be having a similar issue and we went through some things and it turned out the commonality between us was that we used Flash and we used Safari and Firefox. One of the things I've done is not have multiple browsers open at the same time and that has helped. (Or, have one browser with only the "boring" page such as the one when one opens a new tab.) Chrome does not use the Adobe Flash plugin and from what I understand it no longer uses WebKit. But if it does graphics acceleration then that's where there may be conflict with Safari - this is pure speculation on my part.

I noticed that with the latest Flash plugin, if there are multiple sites which use Flash (for ads), things are a bit choppy. So maybe they've done something to help prevent problems.

So what I would suggest is being conservative in multi-browser use. You can try and see if the new Flash update helps, if it doesn't, disable it's use in Safari (after every Flash update, it will be activated again). Report back if you're still having problems.

EDIT: I see in the Mac Blog that the latest Adobe Flash update was done for security reasons.
No, I actually I don't use Chrome, I use Safari like you.

You know, since I installed that Flash update yesterday (and I also installed the Flash PPAPI Plug-in and updated Java) I haven't had a crash over the past 16 or so hours. ::crosses fingers:: Have you had any crashes since the update?
 

treekram

macrumors 68000
Nov 9, 2015
1,849
405
Honolulu HI
I have not had a kernel panic since I started doing the strategy I mentioned in my post - disable Flash in Safari, don't have Firefox and Safari open at the same time - don't have too many tabs with sites that rely on Flash advertising (while in Firefox). I use Safari to watch YouTube in the evenings and have done so without a problem (I did a test a while back and Safari was quite a bit more efficient than Firefox when using YouTube).

I have had a crash which produced no log (before the current Flash update) - this happened while watching a video in VLC (this doesn't involve Flash). I'm trying to figure that one out but it will take some time as I need to set aside some time to reproduce the settings in VLC and be able to watch a video for an extended period of time (the crash happened 30 minutes into the video) and test different scenarios. It's because of that crash that I believe that there's an underlying problem in the current El Capitan other than Safari, WebKit and Flash (others have pointed to the graphics acceleration software and I think that's a likely candidate).
 

TyrionDraper

macrumors newbie
Original poster
Apr 7, 2016
13
0
I have not had a kernel panic since I started doing the strategy I mentioned in my post - disable Flash in Safari, don't have Firefox and Safari open at the same time - don't have too many tabs with sites that rely on Flash advertising (while in Firefox). I use Safari to watch YouTube in the evenings and have done so without a problem (I did a test a while back and Safari was quite a bit more efficient than Firefox when using YouTube).

I have had a crash which produced no log (before the current Flash update) - this happened while watching a video in VLC (this doesn't involve Flash). I'm trying to figure that one out but it will take some time as I need to set aside some time to reproduce the settings in VLC and be able to watch a video for an extended period of time (the crash happened 30 minutes into the video) and test different scenarios. It's because of that crash that I believe that there's an underlying problem in the current El Capitan other than Safari, WebKit and Flash (others have pointed to the graphics acceleration software and I think that's a likely candidate).
That sounds like an intensive strategy which I'm too lazy to implement, think I'll just live with the crashes (lol). I actually did have another crash today, but I think they might be happening at less frequencies. Not sure.
 

treekram

macrumors 68000
Nov 9, 2015
1,849
405
Honolulu HI
I think there was something more than just security fixes in the latest Flash update. Things seems to be working better. I've even started to have both Safari and Firefox open and haven't seen any issues. But it's still early.

If you're continuing to use Flash in Safari and are having issues, one tip I forgot about is that you can disable hardware acceleration for Flash. That will sometimes help.

Go to the following page: https://helpx.adobe.com/flash-playe...type_and_capabilities__Flash_developers_only_

Right click on the graphic with the tree. Select Settings. Click on the left most bottom tab and de-select "Enable hardware acceleration." I'm pretty sure I had turned it off earlier but it was on and I'm keeping it on to see what happens. It might go back on after every Flash update. Strangely enough, the tree graphic will play in Safari even though I have Flash disabled (I tried another site with Flash videos and Safari wants me to activate the Flash plugin to play the video so it is properly disabled).
 

TyrionDraper

macrumors newbie
Original poster
Apr 7, 2016
13
0
I think there was something more than just security fixes in the latest Flash update. Things seems to be working better. I've even started to have both Safari and Firefox open and haven't seen any issues. But it's still early.

If you're continuing to use Flash in Safari and are having issues, one tip I forgot about is that you can disable hardware acceleration for Flash. That will sometimes help.

Go to the following page: https://helpx.adobe.com/flash-playe...type_and_capabilities__Flash_developers_only_

Right click on the graphic with the tree. Select Settings. Click on the left most bottom tab and de-select "Enable hardware acceleration." I'm pretty sure I had turned it off earlier but it was on and I'm keeping it on to see what happens. It might go back on after every Flash update. Strangely enough, the tree graphic will play in Safari even though I have Flash disabled (I tried another site with Flash videos and Safari wants me to activate the Flash plugin to play the video so it is properly disabled).
Thanks for the tips. I'm experiencing the same as you, I think the Flash update might have fixed a lot of the problem. As I said, I did have one crash, but that's only 1 in greater than 2 days.
 

treekram

macrumors 68000
Nov 9, 2015
1,849
405
Honolulu HI
This issue, besides kernel panics, would cause freezes and stalls (beachball) in both Safari and Firefox - which it doesn't seem like you had - which I could clear up by killing the Flash plugin for Firefox (so yes, killing the Firefox Flash plugin would un-beachball Safari, which has the Flash plugin disabled). I also haven't had that since the latest Flash update. I think one reason why symptoms and solutions are fairly similar between us is because your MBP uses the HD5000 GPU, my Mini uses the HD4000 GPU. A majority of the Safari freeze posts that I'm seeing seem to be a bit different in the symptoms so if they have a different GPU, I don't know that the same solution would work. For example one poster cited not being able to use YouTube in Safari (YouTube no longer uses Flash). I haven't had problems doing that even with the freezing, kernel panics, etc.
 

treekram

macrumors 68000
Nov 9, 2015
1,849
405
Honolulu HI
In the last day, there have been a couple of other posters who have kernel panic reports similar to what the OP posted here and I've directed them to this thread. One person is running 10.10.5 and there have been numerous reports of problems in 10.10.5 since the Safari 9.1 upgrade.

In the last week, I've gone back to using Safari and Firefox the way I was using it before the freezes and kernel panics. I've had one kernel panic, a freeze and a bad slowdown since then. I was in Yahoo mail in Safari when the last kernel panic occurred. There was also a previous kernel panic that occurred when navigating back to a Yahoo mail tab in Safari. I moved my usage of Yahoo mail to Firefox. There was a freeze. Now I don't keep Yahoo mail page open - I reopen the mail page to check mail periodically in Firefox (if you don't log out, the cookie will keep you logged in to your mail session). The Yahoo home page seems to cause issues (slowdown, one thread at 100%) in Firefox since I still have Flash enabled there. I now use Yahoo (minus mail) in Safari, where I've disabled Flash. I think there's some timer issue in the Yahoo pages. The mail page probably has a timer to refresh the mail and timers to refresh the ads. In the last 5 days or so, since taking these actions, I haven't had these problems and I go to some pretty busy (content-wise) web pages.

For others having issues, see if there's a pattern to the websites you're visiting. This is a PITA but until there's a fix, for me at least, it's a better alternative than kernel panics, freezes, etc.
 

treekram

macrumors 68000
Nov 9, 2015
1,849
405
Honolulu HI
After the previous post, I found a couple of interesting issues yesterday.

First, I was reading an online article in Safari from one of the PC* magazines (PCWorld, PCWeek or whatever). The page did not at first have a video. Then the middle of the page opened up and played a video ad. I right-clicked and it was a Flash video - playing in Flashed-disabled Safari. I checked and Flash was still disabled. I checked another website that I know has Flash videos and it said I needed to take action to enable Flash to play the video. So either some ad providers have found a way around disabling Flash in Safari or Safari isn't very good at disabling Flash or Flash doesn't always listen when Safari tells it to disable itself. Or maybe there's a Flash that doesn't require a Flash plugin. In any case, there wasn't a problem in playing the video but I closed it pretty quickly.

The other issue is also interesting. Once a month I process some data - this uses a web app that I wrote. Whereas I haven't noticed much difference (when there aren't issues) in the latest Safari upgrade, in this case, my web page was giving Safari some fits which wasn't there in the previous version. My page isn't complicated - it's just contains an HTML table - it's that the page is very large with a large number (over 9000) checkboxes. It looks like Safari got overwhelmed and for a little while I thought maybe it was going kernel panic. I need to do more testing on this. (For context, I've done this monthly processing for years - starting with a 2005 iMac running Snow Leopard and while some versions of Safari have worked better than others, it was nothing like what I saw with the current version.)
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.