My less than 1 year old computer (MBP, 17") is at it (again!), even though I take good care of this thing. It is refusing to start. It just goes to the grey screen with the apple logo and the little spinning whatever underneath, but won't go further. I can't even get it to boot up from my install DVD to wipe it clean and reinstall everything like I had to last time! Thankfully it will boot up as an external HD, so I'm trying to pull everything important off of it onto my work computer (typing on that now), but can anyone help? I really don't want to send this into Apple Care, I live in Austria and it would take forever. But I can't get the thing to start, or even let me reinstall everything. I always bought mac b/c they "just worked" and were "reliable," but this computer - and my last one as it got older - have been anything but. It is a huge disappointment. Edit: using the latest version of Snow Leopard, MBP is the generation before the current one, and has the faster HD custom order.