I've attached a letter below that describes my encounter with Apple's product support. The document is a letter I wrote recently explaining my dilemma. I will update this thread once I hear from them. Until then, please feel free to comment on how you think things will turn out. Do I have a chance at making things right? Will I be snubbed and be forever jaded by the experience? Let me know. Edit: I decided to post the letter within the thread so that it doesn't have to be downloaded to be read.