What's the condition of your phone when your eligible for an upgrade and do that? My eligibility date is usually around the time new iPhones are released. I upgrade every two years. My ear speaker currently isn't working. I had a drop of butter fall into it. My iPhone 4 had a line across part of the screen when I got the 5 and the screen on my iPhone 3 was shattered/falling apart when I bought the 4. I haven't had a perfect phone when I upgraded.