Configuration Profile Help

Hi all. I had the corporate mail profile installed on my iphone. It was not working so I removed the profile from the phone and tried to reinstall the profile. When I click on download profile, I get the FILE icon for the profile and not the profile screen.

this typically occurs when the profile is already installed which in my case it is not installed. Can someone help.

I've tried installing my profile onto another phone and it installs and works just fine. Is there a cache somewhere. I've tried clearing the cache, cookies etc but it still does not work. Any help greatly appreciated.

 

It worked. I read on another forum that if you have a file associating application then safari tries to open it with that software. I had docstogo. Removed that app and the profile installed fine. hope this helps someone.