Connecting HP printer to G4

Discussion in 'Mac Basics and Help' started by emills03, Jan 4, 2010.

  1. emills03 macrumors newbie

    Joined:
    Jan 4, 2010
    #1
    I am trying to solve an issue for my boss, so any input would be appreciated. He is running on a powerbook g4. For years (like 10 or so) he has been using an HP Deskjet 952c to print via USB.

    We have recently gotten a Lexmark laser printer that prints wirelessly for the entire office. For a month or two, he was able to use both. He began to have trouble with the wireless printer and we had to delete and then re-add it to his print & fax in System preferences. That worked for the wireless, but then after doing that he was not able to print with his USB HP printer.

    We went through the same process of turning the printer off then back on, then later deleted it from the print & fax menu, however, when trying to add it back on, his computer is not detecting it's connection. I have tried resetting his printer and unplugging and re-plugging all of the connections, and still it is not mounting or being recognized.

    I don't know what could be causing this or what possible solutions there are. I wouldn't think it would be a driver issue as it is an old printer and has been working up until a few days ago, until his issue with the wireless printer.

    Something that could be of note too is that his Entourage has recently crashed, however, I don't know if this would have any effect on his printer connection. Of course I would like this problem to be fixed, but maybe it's just time for an upgrade. Again any input is welcome. Thanks
     
  2. Gregg2 macrumors 603

    Joined:
    May 22, 2008
    Location:
    Milwaukee, WI
    #2
    Is there an error message when trying to print with the USB HP printer?
     
  3. emills03 thread starter macrumors newbie

    Joined:
    Jan 4, 2010
    #3
    No error message. The printer simply is not being recognized by the computer. When trying to add it back to the print & fax menu in system preferences, apple talk does not recognize the usb connected printer.
     

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