Constantly "Disconnects" From Netflix

Discussion in 'Apple TV and Home Theater' started by Andy0568, Oct 21, 2010.

  1. Andy0568 macrumors regular

    Joined:
    Sep 4, 2010
    #1
    My girlfriend is getting constant "Netflix is unavailable try again later" (or something along this line) errors when launching Netflix. The problem also occurs sometimes when watching a movie/show in Netflix. The "loading" wheel shows up when launching Netflix or when watching a movie, and after ~30 seconds, the "unavailable" message will pop up. Are others getting this error with their new Apple TV? Mine doesn't do it...We called the Apple store and they said its a problem with Netflix not the Apple TV. True? Her wireless signal shows up at full strength.
     
  2. alectheking macrumors 6502a

    Joined:
    Mar 9, 2010
    #2
    I was having problems with netflix earlier today. But i'm also newly jailbroken, and I came here to see if anyone else was having issues with the pwnage tool jailbreak? Everytime my ATV sleeps or restarts it now forgets the wifi password, which didn't happen pre-jailbroken.
     
  3. aduteau macrumors 6502a

    Joined:
    Oct 14, 2007
    #3
    I just got my AppleTV today, and trying out Netflix was one of our priority ... when all was hooked to the TV we tried to log onto Netflix and got the same message as you got ...
    We tried and tried and tried with no luck for hours ... When we finally got in ... loading times just to switch between genres was all messed up (it took for ever .... we couldn't even get into the Children family genre).

    Loading times for movies are super bad .... wayyyyy too long

    Beginning to think AppleTV is junk ...
     
  4. iMJustAGuy macrumors 68020

    iMJustAGuy

    Joined:
    Sep 10, 2007
    Location:
    Beach, FL
    #4
    Netflix was having major issues over the past 24 hours. In fact, the entire site was down for a while with 0% streaming at one point. That might have been the issue.
     
  5. genks macrumors newbie

    Joined:
    Jan 18, 2010
    #5
    yeah dont be worried netflix just had an outage thats all.
     
  6. Andy0568 thread starter macrumors regular

    Joined:
    Sep 4, 2010
    #6
    Thanks for the replies, all. Its been acting like this since the 16th. Strange, on that first day we got it, Netflix disappeared entirely as an option from the "Internet" dropdown menu. Hardware resets solve the problem, but I think I'm going to go into the store and ask for an exchange.
     
  7. Andy0568 thread starter macrumors regular

    Joined:
    Sep 4, 2010
    #7
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    Still doing it daily. Should we exchange it before our 20 days are up?
     
  8. mlpsponzischeme macrumors regular

    Joined:
    Jun 16, 2009
    #8
    I would try an exchange. I had the same problem on 10/31. I unplugged it and started it back up. Luckily, I haven't had any issues.
     
  9. From A Buick 8 macrumors 68040

    From A Buick 8

    Joined:
    Sep 16, 2010
    Location:
    Ky Close to CinCinnati
    #9
    trouble logging into netflix on our ATV. first i get a netflix not available then it tells me there is something wrong with my account.

    i am able to sighn into the website with no issues on the imac
     
  10. nospeed411 macrumors 6502a

    Joined:
    Jan 15, 2010
    Location:
    east coast
    #10
    Same issues here....I am really wondering why I signed up for netsux...their selection is horrible. I haven't been able to watch one movie on the ATV without it disconnection or just plain being stupid. I can however watch them on my phone for what thats worth.
     
  11. From A Buick 8 macrumors 68040

    From A Buick 8

    Joined:
    Sep 16, 2010
    Location:
    Ky Close to CinCinnati
    #11
    I have had the ATV and netflix since about 10/15 and so far it has been great, just added a second ATV on Sunday, this is the first netflix issue i have had.

    I hope it is short lived my plan to get rid of cable will be resoundingly rejected if the wife and kids run into these issues often.
     
  12. dbwie macrumors 6502

    Joined:
    Jun 11, 2007
    Location:
    Albuquerque, NM, USA
    #12
    I have had my :apple:TV for over a week, and only yesterday did I get the Netflix connection problems. Was OK before yesterday for me, and I haven't tried it yet today. I agree that it may be a Netflix issue. I'm wondering if and by how much their streaming traffic has increased since :apple:TV came out. I used to watch streaming Netflix from my Mac, but use it a lot more now that I have :apple:TV.
     

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