I live in the UK. I bought an iPhone 6 from the Apple website on release, in September 2014. Around June 2015 I noticed that it had a slight bend(at the time the iPhone 6 was known to be bendy) in it so I took it into the Apple store and they replaced it for free, because it was in warranty.
Recently I upgraded to iOS 11.3 and this made my Touch ID and home button not work. This seems to be an issue with repaired devices and it was the the first question the Apple store employees asked, was whether I had it repaired. I've contacted Apple and they say that I'm covered under consumer law for a repair but not for a refund.
When I had the original repair, I explained to the Apple Store 'Genius' that I just used it normally and it bent, probably because it was in my pocket. I believe this to be normal and as advertised use of the phone. They put down accidental damage and at the time I didn't think anything of it (I presume they have a list of options to choose from and this may have seemed the most appropriate). But I believe that my phone should not bend (and therefore make it defective) when I put it in my pocket so I believe that Apple are at fault here. Apple are definitely at fault with the defective home button.
From my perspective I haven't broken the phone and both instances were Apple's fault, whether direct or indirectly.
Does anyone know where I stand legally?
Also, the problem seems to have arisen because it was repaired/replaced in the first place. So if they repair/replace it again, won't it just break again and where do I stand if this is the case?
Thanks
Recently I upgraded to iOS 11.3 and this made my Touch ID and home button not work. This seems to be an issue with repaired devices and it was the the first question the Apple store employees asked, was whether I had it repaired. I've contacted Apple and they say that I'm covered under consumer law for a repair but not for a refund.
When I had the original repair, I explained to the Apple Store 'Genius' that I just used it normally and it bent, probably because it was in my pocket. I believe this to be normal and as advertised use of the phone. They put down accidental damage and at the time I didn't think anything of it (I presume they have a list of options to choose from and this may have seemed the most appropriate). But I believe that my phone should not bend (and therefore make it defective) when I put it in my pocket so I believe that Apple are at fault here. Apple are definitely at fault with the defective home button.
From my perspective I haven't broken the phone and both instances were Apple's fault, whether direct or indirectly.
Does anyone know where I stand legally?
Also, the problem seems to have arisen because it was repaired/replaced in the first place. So if they repair/replace it again, won't it just break again and where do I stand if this is the case?
Thanks
