iPhone 6(S)(+) Consumer Law for iPhone 6

Discussion in 'iPhone' started by Kizon, Apr 17, 2018.

  1. Kizon macrumors newbie

    Kizon

    Joined:
    Apr 16, 2018
    Location:
    UK
    #1
    I live in the UK. I bought an iPhone 6 from the Apple website on release, in September 2014. Around June 2015 I noticed that it had a slight bend(at the time the iPhone 6 was known to be bendy) in it so I took it into the Apple store and they replaced it for free, because it was in warranty.

    Recently I upgraded to iOS 11.3 and this made my Touch ID and home button not work. This seems to be an issue with repaired devices and it was the the first question the Apple store employees asked, was whether I had it repaired. I've contacted Apple and they say that I'm covered under consumer law for a repair but not for a refund.

    When I had the original repair, I explained to the Apple Store 'Genius' that I just used it normally and it bent, probably because it was in my pocket. I believe this to be normal and as advertised use of the phone. They put down accidental damage and at the time I didn't think anything of it (I presume they have a list of options to choose from and this may have seemed the most appropriate). But I believe that my phone should not bend (and therefore make it defective) when I put it in my pocket so I believe that Apple are at fault here. Apple are definitely at fault with the defective home button.

    From my perspective I haven't broken the phone and both instances were Apple's fault, whether direct or indirectly.

    Does anyone know where I stand legally?

    Also, the problem seems to have arisen because it was repaired/replaced in the first place. So if they repair/replace it again, won't it just break again and where do I stand if this is the case?

    Thanks
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    Other than a possible repair, Apple owes you nothing more.
     
  3. Kizon thread starter macrumors newbie

    Kizon

    Joined:
    Apr 16, 2018
    Location:
    UK
    #3
    Presuming the repair is the reason for the fault, won't we just go in a circle of repairs until they fix the software, which is obviously something they can't do in an Apple Store.
     
  4. akash.nu macrumors 603

    akash.nu

    Joined:
    May 26, 2016
    #4
    The issue of broken screen / home button was down to third party repair. They actually replaced your device right?! Not repaired, with the bending issue.
     
  5. KGB7 Suspended

    KGB7

    Joined:
    Jun 15, 2017
    Location:
    Rockville, MD
    #5
    Apple told you that you are covered for repairs. So what else do you want?
     
  6. jetsam macrumors 6502

    Joined:
    Jul 28, 2015
    #6
    Have you read Apple's UK policy?
    https://www.apple.com/uk/legal/statutory-warranty/

    You are entitled to repair or replacement, which Apple have already offered.

    You are only entitled to a refund if repair or replacement "...could not be performed in a reasonable time and without significant inconvenience to the consumer".
     
  7. Kizon thread starter macrumors newbie

    Kizon

    Joined:
    Apr 16, 2018
    Location:
    UK
    #7
    They replaced the device but they use refurbished devices when replacing devices, not new ones. So I can only presume received a phone which was repaired before it got to me.
     
  8. tonybarnaby macrumors 65816

    Joined:
    Dec 3, 2017
    #8
     
  9. Kizon thread starter macrumors newbie

    Kizon

    Joined:
    Apr 16, 2018
    Location:
    UK
    #9
    Thanks
     
  10. akash.nu macrumors 603

    akash.nu

    Joined:
    May 26, 2016
    #10
    It doesn’t work like that with Apple refurbished devices. They’re generally the ones where people have returned them and Apple replaced the screen, outer casing and the battery.
     
  11. Kizon thread starter macrumors newbie

    Kizon

    Joined:
    Apr 16, 2018
    Location:
    UK
    #11
    I'm not 100% on the technical side of the problem but other people were reporting problems when they got their screen replaced/repaired. So if Apple replace the screen in the refurbishment then isn't it the same as saying it has been repaired?
     
  12. akash.nu macrumors 603

    akash.nu

    Joined:
    May 26, 2016
    #12
    Nope. The problems you’re talking about is when people got the screen replaced from a third party with non Apple parts.
     

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