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Consumer Reports 'Can't Recommend' iPhone 4 Due to Signal Issues
- Thread starter callmemike20
- Start date
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yes I have, funnily enough I used an old touch 2 for some of my testing, trust me for actually making a telephone call....anything beats the Apple POS'
Was going to say the same - for actually making calls, nearly every phone under the sun is better than the iPhone 4.
That would be ideal but unfortunately not realistic....Would need a new redesign. Apple should at the very least offer....really stupid of them not to offer...kinda just adding to the fire.
the Delusional Fanboys need to understand there are a million people outside macrumors who have this issue. Some don't notice this because they are just non tech folks who think its AT&T. the tech guys know this is an issue while holding the phone in your hand as if you are making a call. Furthermore you just have to touch it, not even hold it for the signal to go down. So don't bark that majority are not having this issue.
BlondeBuddhist
macrumors 6502a
Like a lot of things, this looks bad on paper.
Who is actually looking to Consumer Reports before they buy an iPhone, or any cell phone for that matter? The only real live person I know who reads CR is my 65 year old uncle who will never own a cell phone again.
Apple sells iPhones on word of mouth and even further than that, product in hand advertising (no pun intended). IE, someone looks at a friends iPhone, asks how they like it, then run to their nearest outlet to purchase.
Recall won't happen. It just won't. It's hard to recall a product that "doesn't have any issues" Whether or not you believe this to be true or not, there are many like myself who aren't having a noticeable problem. By continually telling people they don't have to buy the phone if they don't want too is the best way for Apple to respond IMO. As bad as that might seem to some, it is far worse to back-peddle. Wait for iPhone 5. It's really simple. It sounds cold, but such is business.
Blonde Buddhist
Who is actually looking to Consumer Reports before they buy an iPhone, or any cell phone for that matter? The only real live person I know who reads CR is my 65 year old uncle who will never own a cell phone again.
Apple sells iPhones on word of mouth and even further than that, product in hand advertising (no pun intended). IE, someone looks at a friends iPhone, asks how they like it, then run to their nearest outlet to purchase.
Recall won't happen. It just won't. It's hard to recall a product that "doesn't have any issues" Whether or not you believe this to be true or not, there are many like myself who aren't having a noticeable problem. By continually telling people they don't have to buy the phone if they don't want too is the best way for Apple to respond IMO. As bad as that might seem to some, it is far worse to back-peddle. Wait for iPhone 5. It's really simple. It sounds cold, but such is business.
Blonde Buddhist
I'm glad CR is calling Apple out on this. Apple's claim that it is a software issue is a load of manure. Their attempt to change the display will do nothing to change the actual reception. I'm glad a case solved the problem for me.
I can atleast make a phone call and not be afraid of dropping signals on it. That is the primary purpose of a phone is it not?
problem for Apple is that in some countries..... over here for example (uk) they may have no choice. Which is also why they can never admit a fault.
this is the law over here.. the EU are actually even worse!
Key Facts:
Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
Ms Kroes is already looking at Apple, not a good time for them...
Let me clear some things up;
They're not directing you to not have Blu-Ray. They just don't offer a Blu-Ray device.
They are directing you on how to use their phone, which is silly IMO. The statement they made should have been more like "Unfortunately, some customers are experiencing issues with signal attenuation of iPhone 4 units and whilst we investigate further solutions, for the mean time, accept a free bumper or use many of the available cases if you experience issues. Customers are also reminded they have a 30 day no-charge return period if they wish to return their purchase." - not "Just don't hold it that way".
I can't talk about the MacBook Air. Never had one. Problems arose with the MBA, but you should have gotten free replacements/refunds. If you didn't, that's dodgy but I doubt it.
The iPhone 3G is fine with the update. Really fine. If you are having difficulties, try a full restore (ie: don't restore from a backup) and resetting the phone (hold Home+Lock until Slide to Power Off appears, but keep holding until Apple logo appears). I have an iPhone 3G and I have no problems with sluggishness or battery life. The same goes for my 2G Touch.
At the end of the day, don't like it - move. BTW, your comment about OSX vs Win7 is pointless. Just because someone prefers something different doesn't mean it is a bad product. Especially when your girlfriend was already accustomed to Windows for a long time.
res1233
macrumors 65816
I don't think you understand what software can do. The signal IS reaching the signal processor, it's just garbled. It's possible that a software update can help to filter out the noise so the phone can "workaround" this hardware bug. Also, those bumpers are cheap... I'll be getting an iPhone 4 soon, and if I see the same signal problems, I'll just hop on the bumper wagon, no big deal as far as I'm concerned. Don't worry, be happy. 😀😎
Bad press is bad press. And while someone who is already convinced they want one will still buy one - those on the fence or those doing research will be influenced by CR, newspaper articles - and yes - even MR.
Those that think otherwise are naive. And those that think any press is good press has never sat in a PR strategy meeting.
I'm not saying this (the CR review) will cause major damage. Who can say. There's no way to find out how many people are NOT buying an iPhone - there's only data on who IS.
Point is - there's a lot of negative attention with the iPhone 4.0 - warranted or not.
Those that think otherwise are naive. And those that think any press is good press has never sat in a PR strategy meeting.
I'm not saying this (the CR review) will cause major damage. Who can say. There's no way to find out how many people are NOT buying an iPhone - there's only data on who IS.
Point is - there's a lot of negative attention with the iPhone 4.0 - warranted or not.
iPhone4's were in fake 3GS cases during testing...are we surprised?
I see this as a major defect for their flagship product. I do not see how Apple can now wait until next June for the next version of this phone. We know from Gizmodo that at least some of the phones used in the wild were disguised as 3GS iPhones...with a case around the phone. So the tester's wouldn't have run into this issue. There is no doubt that this issue isn't consistent across the country which is why some users are experiencing it and others aren't. But the fact of the matter is that the engineers and designers of the next iPhone didn't fully test this under all situations. Given this big fail in the antenna - Apple has no real choice but to very quickly redesign this phone.
I have a Blackberry and was set to move to the iPhone when the iPhone4 was released. But now I am going to hold off. I would get an iPhone 3GS but Apple is now only selling the small 8 GB version...which is too small for me.
I am hopeful that Apple releases a new version this fall in time for Christmas that corrects the design flaw and adds in a wifi hot spot option to make the iPhone truly competitive with the other leading smart phones.
And offering a free bumper just isn't an option. This is a design flaw that needs to be corrected ASAP!
I see this as a major defect for their flagship product. I do not see how Apple can now wait until next June for the next version of this phone. We know from Gizmodo that at least some of the phones used in the wild were disguised as 3GS iPhones...with a case around the phone. So the tester's wouldn't have run into this issue. There is no doubt that this issue isn't consistent across the country which is why some users are experiencing it and others aren't. But the fact of the matter is that the engineers and designers of the next iPhone didn't fully test this under all situations. Given this big fail in the antenna - Apple has no real choice but to very quickly redesign this phone.
I have a Blackberry and was set to move to the iPhone when the iPhone4 was released. But now I am going to hold off. I would get an iPhone 3GS but Apple is now only selling the small 8 GB version...which is too small for me.
I am hopeful that Apple releases a new version this fall in time for Christmas that corrects the design flaw and adds in a wifi hot spot option to make the iPhone truly competitive with the other leading smart phones.
And offering a free bumper just isn't an option. This is a design flaw that needs to be corrected ASAP!
Seriously, all bets are that Apple is not going to redesign the iPhone 4 and replace all of the millions of existing ones.
If they do anything, it's most likely to be a free retrofit for the existing phones, like a bumper or a case.
Yeah was going to say the same - If they admit there is a fault then here in the UK they have no option other than a recall and to fix it. A free bumper wouldn't get them away with anything over here which is one good thing.
The bad thing is that I doubt Apple would ever admit it was a fault or defect. They'll just scout around it for a while and hope it drifts away. Selling a product with a fault is enough to recall it in the uk. I hope it happens.
I wonder if consumer service would have done the same thing if they weren't aware of the whole signal issue thing. It's almost like people are LOOKING to replicate the problem vs. the problem actually being a problem....
maybe
maybe
-aggie-
macrumors P6
A true Apple apologist would say if you wanted to use the iPhone as a phone, get a Razr. 😀
Stella
macrumors G3
They'll say CR is Anti Apple, or some other crap like 'Google conspiracy'.
What people forget is that CR has to have the evidence to back up their claims, otherwise Apple can sue them. CS have obviously done their research.
There were onlny two sources who said it was no big deal.
Antennaweb and Consumer Reports.
Both have retracted their statements.
Apple = OWNED.
Antennaweb and Consumer Reports.
Both have retracted their statements.
Apple = OWNED.