Contact AT&T management via email

Discussion in 'iPhone' started by capitanbuzo, Sep 15, 2015.

  1. capitanbuzo macrumors 65816

    Jul 17, 2007
    Well, I know there is a low possibility of this but thought I'd throw it out there. I spent too many hours on hold with their customer service and various escalation ticket departments but i was one of the people where I was charged the full price for my device while using an upgrade. I was eventually told that if I wanted to keep my order, I would have to keep the charge and they would give me a credit. I was fine with that but now I see two charges from them for the full price of my phone totaling circa $1800. Every one I have talked to there is incompetent, with the last supervisor saying to dispute the charge, causing my order to be canceled. I scheduled a time for the manager to call but knowing them, they won't keep the time frame and call during work. Is there any way to get in contact via email/maybe their forums but not just talk to their basic support?
  2. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
  3. 16Paws macrumors 6502a

    Jun 2, 2014
    In the past with Verizon I found that getting their attention to do the right thing was achieved easiest on twitter. I imagine it is the public exposure of the criticism, but it worked for me. In my situation I was upgrading using Verizon Edge and 3 months after I sent it in refused to acknowledge they had received it, charged me for the phone and said if I didn't pay for the phone I had sent them they would cut off my phone. I went to twitter and it was solved within a day.
  4. capitanbuzo thread starter macrumors 65816

    Jul 17, 2007
    Welp, might try that.

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