Contacting Apple

[ankushpatel]

Hey Guys,
Im writting a letter to Apple regarding an incident I am currently having.Let me just quicky summarize the problem I have had. I bought a macbook pro in june got it, hardware problem from the min i opened the box, the same thing has happened after they send me a replacement, and finally, i got the 3rd replacement today and the hard drive in the computer is faulty. I contacted customer relations they told me thats it i have to keep the computer. I asked for a full refund they said sorry cant do that either. I have the Cupertino Address, I want to make sure this is read by someone, would u suggest sending it anywhere else, and if yes what address.

thanks,
Ankush Patel

 

[thegoldenmackid]

Just e-mail Steve.

 

[ankushpatel]

thanks for the advice

Yes i have gathered about 3-4 emails, around the web for steve, that people having been saying work, so I emailed the letter to those emails, but I think im also going send a hard copy to head quarters in California.

 

[Mintin8]

There should be an address on the website.

Edit: http://www.apple.com/contact/

 

[thegoldenmackid]

Yes i have gathered about 3-4 emails, around the web for steve, that people having been saying work, so I emailed the letter to those emails, but I think im also going send a hard copy to head quarters in California.

I think that emailing Steve is sufficient. One of the benefits of emailing him is that your case is handled by a senior customer service person, so your issue is handled quickly.

 

[ankushpatel]

appreciate it

appreciate the advice guys, ill let you know any updates for sure.
sorry for posting the topic twice.

thanks,
Ankush