Contacting Apple

Discussion in 'Community Discussion' started by ankushpatel, Aug 9, 2009.

  1. ankushpatel macrumors regular

    Joined:
    Sep 27, 2005
    #1
    Hey Guys,
    Im writting a letter to Apple regarding an incident I am currently having.Let me just quicky summarize the problem I have had. I bought a macbook pro in june got it, hardware problem from the min i opened the box, the same thing has happened after they send me a replacement, and finally, i got the 3rd replacement today and the hard drive in the computer is faulty. I contacted customer relations they told me thats it i have to keep the computer. I asked for a full refund they said sorry cant do that either. I have the Cupertino Address, I want to make sure this is read by someone, would u suggest sending it anywhere else, and if yes what address.

    thanks,
    Ankush Patel
     
  2. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
  3. ankushpatel thread starter macrumors regular

    Joined:
    Sep 27, 2005
    #3
    thanks for the advice

    Yes i have gathered about 3-4 emails, around the web for steve, that people having been saying work, so I emailed the letter to those emails, but I think im also going send a hard copy to head quarters in California.
     
  4. Mintin8 macrumors 6502a

    Mintin8

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    Mar 4, 2009
    Location:
    United Kingdom
  5. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #5
    I think that emailing Steve is sufficient. One of the benefits of emailing him is that your case is handled by a senior customer service person, so your issue is handled quickly.
     
  6. ankushpatel thread starter macrumors regular

    Joined:
    Sep 27, 2005
    #6
    appreciate it

    appreciate the advice guys, ill let you know any updates for sure.
    sorry for posting the topic twice.

    thanks,
    Ankush
     

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