Contacts lost on Dad's iPhone - PLEASE READ/HELP

Discussion in 'iPhone Tips, Help and Troubleshooting' started by orange42, Jun 19, 2009.

  1. orange42 macrumors 6502a

    Joined:
    Apr 12, 2009
    #1
    My dad went to sync/charge/whatever he was doing with his iPhone on his Sony Vista computer and all of his contacts disappeared. This has happened before and he found a way to restore them but can't do it now and I can't really help him because I don't know where the backup would be or what to do. Can anyone help him retrieve his contacts? He had a **** ton and really needs them back for work/business.

    PLEASE HELP.

    Thanks.
     
  2. milani macrumors 68000

    milani

    Joined:
    Aug 8, 2008
    #2
    You're going to have to provide us with more information. Did he have MobileMe? Was his phone sycning to Outlook? Was he syncing his contacts with Google?
     
  3. orange42 thread starter macrumors 6502a

    Joined:
    Apr 12, 2009
    #3
    They were all synced with Outlook but disappeared when he plugged the iPhone into the computer.
     
  4. UnbornApple macrumors regular

    UnbornApple

    Joined:
    Jun 18, 2009
    Location:
    Minneapolis, MN
    #4
    Did they erase from the outlook or on the phone? Because if they are still on the computer just go back into iTunes and sync.
     
  5. orange42 thread starter macrumors 6502a

    Joined:
    Apr 12, 2009
    #5
    They're all gone from the phone, and Outlook doesn't seem to be opening them. There's no specific backup folder that they'd be located in?
     
  6. milani macrumors 68000

    milani

    Joined:
    Aug 8, 2008
    #6
    The contacts would be stored in Outlook. Just poke around in Outlook and you will probably find them. I find it hard to believe that simply plugging the iPhone into iTunes deleted everything.

    What do your contact settings look like in iTunes within your iPhone tab?

    Edit: just to confirm, we're talking about Outlook 2003 or 2007 - not Outlook Express. Outlook Express won't sync anything related to contacts - only Outlook 2003 or 2007. Check your contact sync preferences in iTunes and let us kno what it is set to. That will go a long way to determining what happened to the contacts and where they went.
     
  7. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #7
    Also, check to see if iTunes is still set to sync contacts from the local program.
     
  8. UnbornApple macrumors regular

    UnbornApple

    Joined:
    Jun 18, 2009
    Location:
    Minneapolis, MN
    #8
    You could also go into to iTunes are try restoring the phone from a backup as well.

    All you would have to do is plug the phone into iTunes and right click on the phone on the left hand side of iTunes and go to restore from backup.

    If there are multiple backups try them all, they have to be there somewhere.
     

Share This Page